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- Tasks: Engage with our community and create authentic content across social media platforms.
- Company: Chilly's is a brand dedicated to reducing single-use plastics through stylish, reusable products.
- Benefits: Enjoy flexible hybrid working, 25 days holiday, employee discounts, and wellness support.
- Other info: Collaborate with cross-functional teams and lead the charge against throwaway culture.
- Why this job: Join a mission-driven team that values creativity and sustainability while making a real impact.
- Qualifications: 3-5 years in social media management, with a passion for lifestyle and design.
The predicted salary is between 30000 - 42000 £ per year.
Chilly\’s Greater London, England, United Kingdom
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Join to apply for the Social Media & Community Manager role at Chilly\’s
Chilly\’s Greater London, England, United Kingdom
Join to apply for the Social Media & Community Manager role at Chilly\’s
We\’re looking for a Social Media & Community Manager to amplify our battle against single-use plastics. Since 2010, we\’ve been disrupting the status quo—building a movement of urban creatives who choose reusable over throwaway culture.
You won\’t just be posting content—you\’ll be cultivating a community that shares our disruptive vision and accelerating the adoption of reusable products through authentic social
Since day one, our mission has remained unchanged: accelerate the adoption and everyday use of reusable products. Our community of urban creatives demand authentic brands that deliver both style and substance—from trend-driven culture enthusiasts to performance-focused achievers to design-conscious minimalists.
This role is about connecting with our audience where they spend their time, building genuine relationships that drive meaningful change.
Must have experience & Skills
- 3-5 years of social media management experience, ideally with lifestyle or design-focused brands
- Proven track record of building engaged communities, not just follower counts
- Strong understanding of our target demographic—urban creatives who value quality, design, and cultural capital
- Experience working with UGC and identifying authentic brand advocates
Mindset & Approach
- Natural ability to spot and create shareable moments without following obvious trends
- Confident communication skills that reflect our distinctive brand personality
- Collaborative spirit—you understand that the best content comes from cross-functional teamwork
- Passion for sustainability and reusable products, but an understanding that guilt-tripping doesn\’t drive change
Nice to have
- Experience in the lifestyle, design, or outdoor/active lifestyle sectors
- Knowledge of urban creative culture and the spaces our audience frequents
- Basic content creation skills (photography, video editing)
- Understanding of how social drives ecommerce performance
Working closely with our Senior Marketing Manager and Ecommerce team, you\’ll own the day-to-day management of our social presence while building a thriving community of brand advocates.
This isn\’t a role for trend-followers. It\’s for someone who creates their own moments and builds genuine connections with our rebellious, design-obsessed audience.
What You\’ll Be Doing
Community Building & Engagement
- Cultivate authentic relationships with our urban creative audience across Instagram, TikTok, YouTube Shorts, and emerging platforms
- Drive meaningful conversations that ladder up to our mission—not just vanity metrics
- Identify and nurture brand advocates within urban creative communities
Content Creation & Curation
- Work with the Senior Marketing Manager to develop content briefs that reflect our disruptive, authentic, and obsessive brand personality
- Source and curate user-generated content that showcases real customers using Chilly\’s products in their active urban lifestyles
- Ensure all content maintains our distinctive tone of voice—rebellious but relatable, confident but humble
- Manage day-to-day posting, community management, and real-time engagement across all social platforms
- Adapt content and messaging for each platform while maintaining brand consistency
- Stay ahead of algorithm changes and platform best practices
- Partner closely with the Ecommerce team on organic content that supports paid social campaigns
- Provide regular performance insights that connect social engagement to our broader mission
- Work cross-functionally with Product and Marketing teams to amplify launches and campaign.
The type of person we’d like to work with:
At Chilly’s, we’re united by a set of values that guide our unique way of working.
They are:
- Lead the Change -To lead the change we must never settle. It means being brave enough to set standards and, as leaders, ambitious enough to exceed them.
- Less but Better -We work deliberately and decisively, focusing on what we believe in and being brave enough to say no to the things we don’t.
- Ambitiously Collaborate -We care as much about each other’s contribution as we do our own, so we support one another to grow, and we turn to one another to learn.
- Find a Way -We don\’t accept \”can\’t be done.\” We find solutions that others miss.
- Consumer Obsessed -Everything we do starts and ends with understanding our consumers and delivering what they actually need.
What we offer:
Chilly’s have a fantastic London office near Old Street. We believe in flexibility and value collaboration, and we currently working in a hybrid pattern, 3 days (Monday, Wednesday and Thursday) per week in our office and the rest of our week remotely.
- Holiday: 25 days plus 1 day for your birthday
- Bupa cash plan and Bupa healthcare
- Life Insurance with YuLife
- Employee discounts on all Chilly’s products
- A range of benefits, discounts and deals through our ‘perks at work’ initiative
- Development to support your growth with Chilly’s
- Physical and mental wellbeing support
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing and Sales
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Industries
Retail
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Social Media & Community Manager employer: Chilly's
Contact Detail:
Chilly's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media & Community Manager
✨Tip Number 1
Familiarise yourself with Chilly's brand values and mission. Understanding their commitment to sustainability and community engagement will help you align your approach when networking or discussing your passion for reusable products.
✨Tip Number 2
Engage with Chilly's social media platforms before applying. Comment on their posts, share your thoughts on their initiatives, and showcase your understanding of urban creative culture to demonstrate your genuine interest in the role.
✨Tip Number 3
Network with current or former employees of Chilly's on platforms like LinkedIn. Ask them about their experiences and insights into the company culture, which can provide you with valuable information to use during interviews.
✨Tip Number 4
Stay updated on the latest trends in social media and community management, particularly within lifestyle and design sectors. Being able to discuss recent developments or successful campaigns can set you apart during conversations with the hiring team.
We think you need these skills to ace Social Media & Community Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your social media management experience, especially with lifestyle or design-focused brands. Emphasise any community-building achievements and your understanding of urban creatives.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sustainability and reusable products. Share specific examples of how you've built engaged communities and created shareable content that resonates with target demographics.
Showcase Relevant Skills: Include any basic content creation skills you possess, such as photography or video editing. Mention your familiarity with user-generated content and how you've identified brand advocates in previous roles.
Demonstrate Cultural Understanding: Highlight your knowledge of urban creative culture and the platforms where this audience engages. Discuss how you can connect with them authentically and drive meaningful conversations that align with Chilly's mission.
How to prepare for a job interview at Chilly's
✨Show Your Passion for Sustainability
Make sure to express your genuine passion for sustainability and reusable products during the interview. Chilly's is looking for someone who aligns with their mission, so share any personal experiences or projects that demonstrate your commitment to reducing single-use plastics.
✨Demonstrate Community Engagement Skills
Prepare examples of how you've successfully built and engaged communities in previous roles. Highlight specific strategies you used to foster authentic relationships and drive meaningful conversations, as this is crucial for the Social Media & Community Manager position.
✨Be Ready to Discuss Content Creation
Since content creation is a key part of the role, come prepared to discuss your experience with user-generated content and how you've sourced and curated it in the past. Show your understanding of maintaining a distinctive tone of voice that resonates with the target audience.
✨Understand the Urban Creative Culture
Familiarise yourself with urban creative culture and the spaces where the target demographic spends their time. This knowledge will help you connect with the audience and demonstrate that you understand their values and preferences, which is essential for success in this role.