At a Glance
- Tasks: Drive logistics and fulfilment projects, ensuring premium products reach customers swiftly.
- Company: Join Chilly’s, a dynamic brand focused on innovation and consumer experience.
- Benefits: Enjoy 25 days holiday, hybrid working, private healthcare, and generous discounts.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be a key player in enhancing customer satisfaction and streamlining operations.
- Qualifications: Experience in logistics, project management, and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
As Chilly’s
Logistics & Supply Chain Specialist, you will be the driver of our post‑purchase and fulfilment journey.
You will run key projects from concept to delivery with minimal support, taking full ownership of our key logistics success measures.
You will obsess over the consumer experience—ensuring our premium products reach our community swiftly and seamlessly.
From leading the management of our vital UK and EU 3PL partners to overseeing specialised personalisation operations, you’ll execute team‑wide priorities with pace and precision.
You will act as a key commercial partner, proactively reviewing how work gets done, identifying friction points, and implementing simpler, faster ways to complete tasks to deliver value for the business.
Skills & Experience
- Logistics
Expertise: Strong experience in Logistics, 3PL management, or Supply Chain roles, ideally within physical consumer goods (FMCG/Durable Goods) or a fast‑paced lifestyle brand environment.
- Project Management: Proven ability to run supply chain projects from concept to delivery with minimal support, managing and owning at least one key success measure.
- Commercial Acumen: Solid experience in carrier/vendor rate negotiations, detailed invoice reconciliation, and cost forecasting.
- People Management: Experience in line managing direct reports, with a commitment to putting positive people management and feedback learnings into practice.
- Analytical Thinker: Skilled at using data and direct feedback to identify bottlenecks and implement simpler, faster processes.
- Compliance Knowledge: Strong working knowledge of international import/export rules, customs requirements, and trade compliance.
- Collaboration & Communication: Confident communicator who thrives in cross‑functional team environments and values face‑to‑face collaboration.
- Mobility: Willingness and ability to spend at least 1 day per fortnight at our Bedford warehouse, with visits to other sites.
- Job Responsibilities
- Partner
Performance: Manage our UK and EU‑based 3PL partners clearly and effectively.
Run regular SLA reviews, hold partners to high standards, proactively resolve operational issues, and maintain transparent internal and external communication.
- Carrier
Optimisation: Monitor carrier performance, troubleshoot delivery blockages, and support the resolution of complex issues to guarantee a consistently high‑quality consumer delivery experience.
- On‑Site Collaboration: Spend at least one day per fortnight at our primary warehouse in Bedford, alongside regular visits to our other warehouse sites to align and collaborate.
- Warehouse Tenders & Moves: Lead the delivery of critical warehouse tenders and physical moves from concept to completion with minimal support, keeping projects strictly on track.
- Personalisation & Outsource Operations
- In‑House
- Engraving
Management: Oversee our specialised engraving team based within our UK 3PL.
Streamline communication with internal commercial teams, optimise machine output, and proactively balance capacity.
- Outsource Relationship Management: Manage relationships, negotiate costs, and manage capacity planning with our key external personalisation partners.
- Process Improvement, Finance & Compliance
- Process
Optimisation: Analyse our end‑to‑end supply chain.
Proactively propose and implement cost‑saving initiatives, simplify complex tasks, and drive efficiency improvements that generate maximum business value.
- Commercial
Negotiations: Lead negotiations to secure highly competitive rates.
Scrutinise logistics and outsourcing invoices to ensure accuracy and manage precise cost forecasting.
- Customs & Compliance: Ensure absolute compliance with customs regulations and import/export requirements.
Keep Chilly's risk‑free by staying curious about external shifts and new supply chain legislation.
- Cross‑Functional Connection: Partner closely with our Ecommerce and Customer Service teams to improve delivery options and elevate the customer experience.
- People & Team
Leadership: Provide line management to our Logistics Assistant as well as the Warehouse engraving team.
Proactively seek out relevant manager training, provide constructive performance feedback, and support them daily with operational escalations to raise the collective bar.
- Health and Safety: Working with the warehouse team to ensure the highest standards of Health and Safety are upheld throughout the engraving operation.
What we offer
- Holiday: 25 days plus a day off for your birthday.
- Seasonal early finishes and a festive day off.
- Hybrid working: 3 set days (Monday, Wednesday, Thursday) in our canalside N1 office, and 2 days at home.
- Healthcare: Private Healthcare and cash plan.
- Wellbeing: Yu Life reward platform, Life Assurance, and comprehensive physical, mental, and financial wellbeing support.
- Discounts: Generous employee discounts on all Chilly’s products.
- Growth: Dedicated development support to fuel your career journey with Chilly’s.
At Chilly’s, we’re united by a set of values that guide our unique way of working. They are:
Lead the Change
To lead the change, we must never settle.
From the minuscule to the magnificent, everything we do must actively move us forward.
It means being brave enough to disrupt and— as leaders of change— driven to set new and high standards
Less but Better
We’d rather do fewer things exceptionally well than many things well. So we focus on what we believe in, and we are bold enough to say no to the things we don’t.
Ambitiously Collaborate
We care as much about each other’s contribution as we do our own, and we all actively contribute to our inclusive culture.
So we support one another to grow, and we turn to one another to learn.
Find a way
We work with conviction and with pace. Each of us takes ownership of our part to collectively drive momentum - bringing creativity and science together to always find a way.
Consumer Obsessed
The Chilly's consumer is the hero in our mission - we don’t tell them how to think or feel; we are here to serve.
Every role in Chilly's ultimately exists to understand and deliver for our consumer.
We celebrate our audience and our community.
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Logistics and Supply Chain Specialist in London employer: Chilly's
At Chilly’s, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Logistics and Supply Chain Specialist, you will have the opportunity to lead impactful projects while enjoying a supportive environment that prioritises employee growth and development. Our Bedford location not only provides a vibrant community but also allows for hands-on engagement with our operations, ensuring that you play a crucial role in delivering premium products to our customers swiftly and seamlessly.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics and Supply Chain Specialist in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Chilly's and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Chilly's!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Chilly's keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics and Supply Chain Specialist in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Chilly's:This is your chance to really connect with the team at Chilly's. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Chilly's
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Chilly's.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Chilly's that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Chilly's. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
