Head of Product (Consumer Goods) in London

As Chilly’s Head of Product, you will be the functional head of our entire product creation journey, spanning Ideation, Design, CMF (colour, material and finish), Engineering, Technical Assurance, and Sourcing. You will obsess over the consumer in all that you do - owning the process, the critical path and the launch timeline - playing a major role in the successful launch of every new product. You will act as the ultimate product champion, range planning and driving brand excitement and growth by injecting fresh, innovative ideas, backed by market knowledge, into everything we do.

Key Responsibilities

• Strategic vision & Brand development

• Long-Term Roadmap: You will define where our product portfolio is heading next. This means setting a clear, ambitious long-term vision to keep Chilly's competitive and reinforce our standing as a premium, lifestyle brand.
• Trend Spotting & Insights: Be our eyes and ears in the market. Working in collaboration with Marketing, you will lead the team to dig deep for consumer insights and actively spot new trends, ensuring our innovation pipeline is constantly fuelled by what consumers actually need.
• Range Planning & Innovation: You will create a balanced, commercial product roadmap—prioritising game-changing new launches alongside smart updates to our core lines. You will align this range plan (product mix, pricing) directly with our Commercial, Merchandising, and Sales teams to hit our financial goals and meet market demand.

• Team & Partner Leadership: Be a genuine leader and mentor. You will guide our Product Engineer, Designer, Compliance, and Sourcing Managers, fostering their professional growth and driving collaboration. You will also inspire and motivate the best work from our world-class design partners and agencies.
• Process: You will design and implement a smart, robust Product Development Process (PDP) that seamlessly connects the work of Design, Engineering, sourcing and Product Compliance. This process will be the foundation for our future scaling and growth.
• Commercial Ownership: You will play a pivotal role in the commercial success of the entire product line. You will be the critical link with our Merchandising team, ensuring smooth product transitions and smart inventory planning.

• Factory Partnership: Roll up your sleeves and work closely with our manufacturers. You will drive improvements in process, tooling, and general manufacturing to deliver competitive advantage and maintain our quality edge.
• Technical Authority: You will oversee the team to ensure our beautiful designs are not only feasible and cost-effective but also fully compliant with relevant global safety and regulatory standards.
• Flawless Launches: You have a track record of driving new products from concept to market success—on time, on budget, and making a real commercial splash.

Skills & Experience

• 6–8 years of progressive Product Management experience, including at least 2 years successfully managing and mentoring direct reports (creative or technical employees).
• You have successfully moved into senior Product Management, bringing proven experience from a product Design, Innovation, or Buying / Merchandising background.
• You have a history of impactful new product launches that delivered significant revenue growth and resonated strongly with consumers.
• You are highly astute commercially, with solid experience in managing product costing, margin analysis, and business forecasting.
• A strong, practical understanding of manufacturing processes (metal fabrication, moulding would be an advantage) and the hands-on ability to jump in and problem-solve at the factory level.
• Experience within physical consumer goods (FMCG/Durable Goods), ideally within an exciting lifestyle brand environment.
• Experience of gaining consumer insight and spotting market trends.
• Willingness and ability to travel internationally when required.

Benefits

• Holiday: 25 days plus a day off for your birthday.
• Seasonal early finishes and a festive day off.
• Hybrid working (3 set days Monday, Wednesday, Thursday in our canalside N1 office, 2 days at home).
• Pension scheme - 6% employer contribution.
• Private Healthcare and cash plan.
• Yu Life reward platform and Life Assurance.
• Employee discounts on all Chilly’s products.
• Physical, mental and financial wellbeing support through our benefit partners.
• Development to support your growth with Chilly’s.
• Discretionary bonus up to 10% of salary based on company performance.

At Chilly’s, we’re united by a set of values that guide our unique way of working. They are:

• Lead the Change: To lead the change, we must never settle. From the minuscule to the magnificent, everything we do must actively move us forward. It means being brave enough to disrupt and - as leaders of change - driven to set new and high standards.
• Less but Better: We would rather do fewer things exceptionally well than many things well. So we focus on what we believe in, and we are bold enough to say no to the things we don’t.
• Ambitiously Collaborate: We care as much about each other’s contribution as we do our own, and we all actively contribute to our inclusive culture. So we support one another to grow, and we turn to one another to learn.
• Find a way: We work with conviction and with pace. Each of us takes ownership of our part to collectively drive momentum - bringing creativity and science together to always find a way.
• Consumer Obsessed: The Chilly’s consumer is the hero in our mission - we don’t tell them how to think or feel; we are here to serve. Every role in Chilly’s ultimately exists to understand and deliver for our consumer. We celebrate our audience and our community.