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- Tasks: Support sales by managing orders and responding to customer inquiries.
- Company: Chilly's promotes reusable products for an active urban lifestyle.
- Benefits: Join a dynamic team with opportunities for growth and development.
- Why this job: Be part of a mission-driven company focused on sustainability and innovation.
- Qualifications: Experience in sales or customer service preferred; degree and CRM knowledge are a plus.
- Other info: Work in a fast-paced environment with ambitious colleagues.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Chilly’s are actively looking for a Co-Brand Sales Assistant (inbound) to support the next stage of the Chilly\’s journey, as we supercharge our business growth. Chilly’s are looking for an energetic, forward thinking and positive individual that wants some commercial experience to kick start or take a next step in their career in sales.
In pursuit of our mission to accelerate the adoption and everyday use of reusable products we have now expanded the range to include a wider selection of reusable products with many more exciting products in development! Our products are created for an active urban lifestyle, with the perfect balance of distinctive style and unrivalled performance.
You will be joining a dynamic, fast-paced environment which deals with high value orders going to some of the biggest companies in the world (and lots of small ones too!). The Co-Brand business has accelerated dramatically over the past two years and the growth we are seeing means we need a detail-oriented and fast learning assistant to strengthen and support the team. This is a unique chance to join an ambitious team who are always looking to drive our inbound conversion rate, improve processes and bring the best service and product possible to clients.
What you\’ll be working on
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Handle team administrative duties related to our co-brand website
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Manage time effectively to respond to all leads efficiently against targeted metrics
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Manage your order pipeline from initial enquiry up until the point of delivery
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Meet and exceed activity based targets
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Simultaneously manage different order processing systems
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Liaise with our print and engraving outsource partners to ensure orders are processed to the correct time frame and best quality
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Processing invoices, raising POs for suppliers, and other order administration tasks
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Organising shipping and managing logistics partners to ensure timely delivery to end users
Job Requirements
Requirements
Must haves
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6 -12 months in telephone based sales or customer service preferred, or a strong desire to work in a high paced sales environment
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Confident in speaking to customers on the phone and forming instant customer relationships
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Education: Degree preferable
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Proficient in Excel and other Microsoft Office programmes
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Experience using a CRM (we use Hubspot) and order management systems would be advantageous
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Highly collaborative
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Target driven and solution oriented
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Excellent communication skills
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Excellent attention to detail and organisation skills
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A positive approach to problem solving
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Eagerness to learn with a bias to action
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Ability to methodically and efficiently process large amounts of information
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Willingness to go the extra mile
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Excellent customer service
Job Benefits
What we offer:
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Holiday: 25 days plus a day off for your birthday
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Seasonal early finishes and a festive day off
- Hybrid working (3 set days Monday, Wednesday, Thursday in our canalside N1 office, 2 days at home)
- Pension scheme – 6% employer contribution
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Private Healthcare and cash plan
- Yu Life reward platform and Life Assurance
- Employee discounts on all Chilly’s products
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Physical, mental and financial wellbeing support through our benefit partners
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Development to support your growth with Chilly’s
- Discretionary bonus up to 10% of salary based on company performance
The type of person we’d like to work with:
At Chilly’s, we’re united by a set of values that guide our unique way of working.
They are:
Lead the Change
To lead the change we must never settle. It means being brave enough to set standards and, as leaders, ambitious enough to exceed them.
Less but Better
We work deliberately and decisively, focusing on what we believe in and being brave enough to say no to the things we don’t.
Ambitiously Collaborate
We care as much about each other’s contribution as we do our own, so we support one another to grow, and we turn to one another to learn.
Find a way
We work with conviction and with pace. Each of us takes ownership of our part to collectively drive momentum, bringing creativity and science together to always find a way.
Consumer Obsessed
The Chilly\’s consumer is the hero in our mission – we don\’t tell them how to think or feel; we are here to serve. Every role in Chilly\’s ultimately exists to understand and deliver for our consumer. We celebrate our audience and our community.
Co-Brand Assistant (Sales) employer: Chilly's
Contact Detail:
Chilly's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Co-Brand Assistant (Sales)
✨Tip Number 1
Familiarise yourself with Chilly's product range and their mission to promote reusable products. This knowledge will not only help you in conversations but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your phone communication skills, as this role heavily relies on building customer relationships over the phone. Consider role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Get comfortable with CRM systems like Hubspot and order management tools. If you don’t have experience, look for online tutorials or courses that can help you understand how these systems work, as this will give you an edge.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously in the past. Being able to articulate your ability to handle a fast-paced environment will be crucial in your discussions.
We think you need these skills to ace Co-Brand Assistant (Sales)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer service. Emphasise any achievements that demonstrate your ability to meet targets and handle high-pressure situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Chilly's mission and values that resonate with you, and explain how your skills align with their needs.
Showcase Your Skills: In your application, highlight your proficiency in Excel and any experience with CRM systems like Hubspot. Provide examples of how you've used these tools to improve processes or enhance customer relationships.
Demonstrate Your Problem-Solving Ability: Include examples in your application that illustrate your positive problem-solving attitude. Describe situations where you've successfully navigated challenges or improved workflows in previous roles.
How to prepare for a job interview at Chilly's
✨Show Your Enthusiasm for Sales
Make sure to express your passion for sales during the interview. Talk about any previous experiences that ignited your interest in this field, and demonstrate your eagerness to contribute to Chilly's mission of promoting reusable products.
✨Highlight Your Organisational Skills
Given the fast-paced environment, it's crucial to showcase your organisational abilities. Prepare examples of how you've managed multiple tasks or projects simultaneously in the past, especially in a sales or customer service context.
✨Demonstrate Your Problem-Solving Attitude
Chilly's values a positive problem-solving attitude. Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you're proactive and solution-oriented.
✨Familiarise Yourself with Their Products
Before the interview, take some time to learn about Chilly's product range and their commitment to sustainability. Being knowledgeable about their offerings will not only impress your interviewers but also help you articulate how you can contribute to their growth.
