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For Companies At a Glance
- Tasks: Assist guests with bookings and inquiries through various channels.
- Company: Join a vibrant team at The Joiners Arms, known for its welcoming atmosphere.
- Benefits: Flexible hours, opportunity for growth, and a supportive work environment.
- Why this job: Make a difference in guest experiences while developing your communication skills.
- Qualifications: No prior helpdesk experience needed; hospitality experience is a plus.
- Other info: Work evenings and weekends with dynamic rotas for a fun, engaging role.
The predicted salary is between 24000 - 36000 £ per year.
This role needs someone who takes personal responsibility for doing the job properly.
People Smart
- You understand that tone matters as much as accuracy. That means:
- Communicating clearly and professionally in writing and over the phone
- Reading emotional cues in guest messages and adjusting your approach accordingly
- Handling complaints calmly and confidently, without becoming defensive or dismissive
- You know when to reassure, when to apologise, and when to escalate - and you do so with good judgement.
Trust
- Guests and teams rely on you to get things right. That means:
- Accurately booking, amending, and cancelling reservations
- Taking deposits for large party bookings (including phone-based bookings during peak periods)
- Handling guest data responsibly and following agreed processes
You will respond to guest enquiries via:
- Website live chat
- Email tickets
- Facebook & Instagram Messenger
You will:
- Work evenings and weekends, with rotas that may change week to week
- Be available to provide holiday cover, which may require full-time hours (up to 36 hours) for short periods
- Work from the office at The Joiners Arms
No prior Helpdesk experience is required, but hospitality or guest-facing experience is a strong advantage.
Helpdesk Agent employer: Chilled Pubs
Contact Detail:
Chilled Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Agent
✨Tip Number 1
When you're prepping for that interview, think about how you can showcase your people skills. We all know tone matters, so practice communicating clearly and professionally. Maybe even role-play with a mate to nail those emotional cues!
✨Tip Number 2
Get familiar with the company culture before your interview. Research The Joiners Arms and understand their values. This way, you can tailor your responses to show how you fit right in with their team and approach to guest service.
✨Tip Number 3
Don’t shy away from discussing your past experiences, even if they’re not directly related to helpdesk roles. Highlight any hospitality or guest-facing experience you have, as it shows you understand the importance of handling complaints calmly and confidently.
✨Tip Number 4
Finally, make sure to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Helpdesk Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you communicate and connect with others, so don’t be afraid to be yourself while keeping it professional.
Tailor Your Application: Make sure to tailor your application to the Helpdesk Agent role. Highlight any relevant experience, especially in hospitality or guest-facing roles, and demonstrate how you can handle guest enquiries with care and professionalism.
Be Clear and Concise: Remember, clarity is key! Use straightforward language and structure your application well. This shows us that you understand the importance of clear communication, which is crucial for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chilled Pubs
✨Know Your Stuff
Familiarise yourself with the role of a Helpdesk Agent. Understand the key responsibilities, like handling guest enquiries and managing reservations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role requires clear and professional communication, practice how you articulate your thoughts. You might want to do mock interviews with friends or family, focusing on maintaining a friendly tone while addressing potential guest concerns.
✨Show Emotional Intelligence
Be prepared to discuss how you would handle various guest scenarios. Think about times when you've had to read emotional cues and adjust your approach. This will demonstrate your ability to manage complaints calmly and effectively.
✨Highlight Relevant Experience
Even if you don't have direct Helpdesk experience, draw on any hospitality or guest-facing roles you've had. Share specific examples of how you’ve successfully dealt with customer issues or provided excellent service, as this will resonate well with the interviewers.
