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- Tasks: Be the friendly voice for guests, handling enquiries and complaints with care.
- Company: A vibrant hospitality company in Quarndon focused on guest satisfaction.
- Benefits: Flexible evening and weekend shifts, competitive pay, and a supportive team environment.
- Why this job: Join us to create memorable experiences for guests and enhance your customer service skills.
- Qualifications: Previous guest-facing experience and a passion for helping others.
- Other info: Office-based role with opportunities for growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
A hospitality company in Quarndon is seeking a Helpdesk Agent to be the frontline for guest interactions. The role involves responding to enquiries and complaints with care, managing multiple conversations across various channels, and ensuring a high standard of service.
Candidates should ideally have guest-facing experience and must be available to work evenings and weekends. This office-based position will help create a welcoming experience for all guests.
Guest Support Specialist — Evenings & Weekends employer: Chilled Pubs
Contact Detail:
Chilled Pubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Support Specialist — Evenings & Weekends
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling guest interactions, it's crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle complaints effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Guest Support Specialist — Evenings & Weekends
Some tips for your application 🫡
Show Your Guest-Facing Experience: Make sure to highlight any previous roles where you've interacted with guests. We want to see how you've handled enquiries and complaints, so share specific examples that showcase your skills in providing excellent service.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Tailor Your Application: Take a moment to customise your application for this role. Mention why you're excited about working evenings and weekends, and how you can contribute to creating a welcoming experience for our guests. We love seeing genuine enthusiasm!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it ensures you’re considered for the role without any hiccups. Plus, it’s super easy!
How to prepare for a job interview at Chilled Pubs
✨Know the Company
Before your interview, take some time to research the hospitality company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest-Facing Experience
Since the role requires guest-facing experience, be ready to share specific examples from your past roles. Think about situations where you handled enquiries or complaints successfully. Highlight how you managed to create a welcoming atmosphere for guests.
✨Demonstrate Multitasking Skills
As a Helpdesk Agent, you'll need to manage multiple conversations across various channels. Prepare to discuss how you've successfully juggled different tasks in previous jobs. You might even want to practice answering potential questions while simulating a busy environment.
✨Be Ready for Evening and Weekend Availability
Since this position requires working evenings and weekends, be upfront about your availability. If you have prior commitments, explain how you plan to manage your time. Showing that you're flexible and committed to the role will make a positive impression.
