General Manager

Chilled Pubs are always seeking the opportunity to grow as a business and should we happen to find our 8th pub out there in the near future, we'd love to have a pot of superstar General Managers to speak to that would love to work with us. So if you're a high performing General Manager that excels in inspiring their people, we'd love to hear from you!

Who are Chilled Pubs? It all started back in 2007 when Loren agreed to Richards crazy dream, and they together purchased the Bulls Head in Repton. Fast forward 17 years and they have a thriving pub business. With 7 gorgeous sites, over 500 employees, an industry leading food & drink menu and just to be a bit different, 7 mascot alpacas. Driven by their vision to become the top leading pub brand in the Midlands, they’re passionate about finding superstars to live and breathe their values and ensure all guests are truly wowed by their Chilled Pub experience.

What the role entails? Reporting into Chilled Pubs owner- Richard, you will be responsible for a team of circa 100 staff across front of house and kitchen teams. Regular coaching support for your team to ensure the quality of guest service, table management, efficiency of service and overall satisfaction is one whereby our guests are wowed. Working closely with the senior managers within the business to look at opportunities to grow on our current performance, improve upon our team capabilities, capacity management processes to ultimately provide a memorable guest experience. You will need to ensure your team are fully competent and confident in their roles. With the support of your management team, you will need to conduct regular appraisals, training sessions and performance management reviews to drive overall team performance and guest satisfaction. Engaging and motivating your team with your own unique style of leadership, effective communication skills and on-going coaching support is critical in helping us ensure a happy team environment is maintained. You will need to ensure the guests experience is a top priority, empowering your team to create an atmosphere of warmth and one that is welcome to all. You will be responsible for regularly checking our GOS (guest’s opinion scores) and making any necessary adjustments to maintain our high standards of service. You will need to work closely with the kitchen team on service times and food quality.

Who are we looking for? Somebody who naturally aligns with our values, is warm & friendly and genuinely ’guest obsessed’. A positive and energetic person, driven to consistently provide a 'WOW' service for all our guests. A confident leader, emotionally intelligent with the ability to performance manage when necessary. Somebody who enjoys working in a high volume, fast paced environment, and who can remain calm under pressure, efficiently make decisions and delegate tasks. Somebody who shares our passion for Chilled Pubs and is genuinely excited to be part of our team. You are the future of Chilled Pubs after all, and we hope you will become one of our next General Managers! In 2024, we will be launching our ‘Future Leaders’ programme to support our ambition of ‘growing our own’. Somebody with a flexible approach to work, this isn’t a typical 9-5 role, and both evening and weekend work will be required.

What’s in it for you? A competitive & industry leading salary is available for this position, dependent on previous experience. A structured working week with Wednesday & Thursday as your regular days off. 28 days paid holiday. Christmas and New Year’s Day off, every year! Your birthday is a PAID DAY OFF Up to 70% discount across all Chilled Pubs A sociable team where you'll become part of the family. Instant access to Wage-Stream (you can access your salary early essentially) Monthly incentives, yearly ‘Dennis Awards’ dinners, and company wide competitions to win tickets to some of the biggest music shows in the UK. Pension scheme (opt in / out) available after 3 months employment. Career development opportunities - whether this is in-house, externally delivered training programmes, or via our Apprenticeship partner (Lifetime), we have a real appetite at Chilled Pubs to ‘growing our own’ future leaders. Wine Club! Huge discounts on wine for Chilled Employees.

At Chilled Pubs, ‘Inspiring Togetherness’ is a fundamental part of what we do, both for our wonderful guests, but also, our teams across the business. Chilled Pubs is focussed on being the best, and to help us get there, we understand, care about, and live and breathe four core values. Having this strong foundation and core belief system across the business, is truly helping us lead the way in the hospitality sector! If this sounds like a bit of you, we’d love to receive your application! We are extremely proud to have created a real family here at Chilled Pubs, with many of our employees achieving close to 10 years’ service with us. Chilled Pubs is a growing pub company with seven beautiful, cosy pub restaurants situated in fantastic locations across The Midlands. For a sneak peek into what life is like working with us head over to our website where you can ‘meet the team’ for each of our sites or you can find us on most social media platforms! We hope to welcome you to the family soon!