Content Creator – Hospitality Training

We’re looking for a confident, creative Content Creator to become one of the faces of learning at Chilled Pubs. This isn’t a social media or external marketing role. You’ll take knowledge from our hospitality operators and turn it into clear, memorable and entertaining content that helps our teams learn their roles and master everyday tasks. Think YouTube-style videos, practical demonstrations, quizzes, visual explainers, articles and useful content people actually want to engage with.

About Chilled Pubs: We’re Chilled Pubs — seven food-led gastro pubs across the Midlands, built around seriously good food, warm hospitality and teams full of personality. Our mission is to Inspire Togetherness. We’re creating an industry-leading induction experience for every person who joins us, whatever their role — and this position will play a huge part in making that happen.

What you’ll be doing:

• You’ll own the creative process from beginning to end, including understanding what our teams need to learn & choosing the best way to bring that to life.
• Researching, planning and scripting content.
• Presenting confidently and naturally on camera.
• Filming and editing engaging videos.
• Creating quizzes, articles, images, guides and visual explainers.
• Mainly based at our Central Support base above The Joiners Arms, Quarndon – but frequently travelling around our pubs to capture real tasks, people and examples.
• Coaching and supporting others who appear on camera.
• Keeping existing learning content accurate and up to date.

Most importantly, you’ll make learning practical, memorable and very Chilled…

What we’re looking for:

• You could already be a content creator, videographer or presenter. Equally, you could be a brilliant hospitality operator with strong creative skills and experience producing engaging content!
• You’ll need to be confident, engaging and natural in front of a camera.
• Able to film and edit good-quality video independently.
• Creative, curious and full of ideas.
• A strong writer who can simplify complicated information.
• Comfortable creating content in a range of formats.
• Organised enough to manage content from idea to publication.
• Confident working with and coaching people across the business.
• Interested in hospitality, people and how people learn.
• Happy travelling regularly between our pubs.
• Experience developing SCORM packages is desirable.

We’re less interested in formal qualifications and more interested in what you can actually create. Experience with video editing, presenting, scriptwriting, visual content, hospitality or training would all be useful. You might use tools such as CapCut, Adobe Premiere Pro, Final Cut Pro, Canva or something completely different. PLEASE feel free to get creative… We’d also love to see a portfolio or examples of anything you’ve created, where possible. This could include videos, social content, articles, presentations, graphics, training resources or anything else that shows how you bring ideas to life. (Don’t worry if you don’t have a formal portfolio — personal projects, social media content or examples created as part of another role are all welcome!)