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- Tasks: Create engaging CRM programs and customer communications to boost retention and sales.
- Company: Join Chillblast, a leading PC hardware brand trusted by top UK companies in gaming and eSports.
- Benefits: Enjoy 25 days holiday, free parking, EV charging, and regular free lunches and socials.
- Why this job: Be part of a dynamic team that values creativity and customer experience in the tech world.
- Qualifications: Marketing experience, strong analytical skills, and a passion for gaming or technology are essential.
- Other info: This role offers a chance to innovate in a fast-paced environment with a focus on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Chillblast Group has the vision to be the world's most desired PC hardware brand. We design innovative PC systems inspired by both function and form, delivering world-leading performance. Chillblast is our premium brand; the group also has a retail gaming site – CCL and a B2B division (Chillblast and MendIT). We are trusted by the UK's leading companies in eSports, gaming development, and the public sector to provide hardware and IT solutions to create amazing experiences for end users. We provide bespoke, tailored solutions for consumers, businesses, and the financial sector. We design and manufacture solutions for a huge variety of clients requiring high performance computing.
Tasks
- Build highly efficient customer retention and reactivation CRM programs, from concept through to analysis.
- Develop amazing touchpoint communications both on and offline and not be afraid to create content & get stuck in!
- Manage the build, scheduling, and distribution of all customer email activities, utilizing a test-and-learn approach.
- Identify opportunities within our customers’ shopping behavior to build automated campaigns to drive efficient sales revenue generation.
- Continuously monitor customer segment KPI performance and identify areas of opportunity for relevant campaigns.
- Work with the wider marketing, operations, and ecommerce teams to develop content and programs based on personas and purchasing patterns, building marketing touchpoints to accelerate them.
- Be responsible for building and implementing a customer rewards program (CCL).
Requirements
- Proven marketing experience, ideally in a retail environment.
- Technical expertise in campaign setup, email communications, customer journeys, dynamic functionality, digital marketing analytics, and other platform-specific tasks.
- Customer-centric: putting the customer at the heart of everything you do.
- A data-driven decision-making, analytical approach, with the ability to tell a simple story from complex data.
- Strong attention to detail and a keen eye for design and layout.
- Great organizational and time-management skills, with the ability to work under pressure and to tight deadlines.
- Clear understanding of how to leverage consumer behavioral, lifestyle, transactional, and demographic data.
- Ideally, be a gamer or have a strong interest in technology.
Benefits
- 25 days holidays.
- On-site free parking.
- On-site free EV charging.
- Free fruit and toast.
- Regular free lunches, socials, etc.
If this sounds like the right role for you, then I'd love to hear from you! Please get in touch via 07415384252.
Content Relations Manager employer: Chillblast
Contact Detail:
Chillblast Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Relations Manager
✨Tip Number 1
Familiarise yourself with Chillblast's products and services. Understanding their premium brand positioning and the specific needs of their target audience will help you tailor your conversations and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive marketing decisions in previous roles. Be ready to discuss specific campaigns where you identified opportunities based on customer behaviour.
✨Tip Number 3
Highlight your experience with CRM programs and email marketing. Be prepared to discuss your approach to building customer retention strategies and how you've successfully implemented automated campaigns in the past.
✨Tip Number 4
Demonstrate your passion for gaming and technology during your interactions. Whether it's discussing your favourite games or recent tech trends, showing that you're a part of the community can set you apart from other candidates.
We think you need these skills to ace Content Relations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Content Relations Manager position at Chillblast Group. Tailor your application to highlight relevant experience in customer retention, CRM programs, and digital marketing.
Craft a Compelling CV: Your CV should reflect your proven marketing experience, especially in retail environments. Emphasise your technical expertise in campaign setup and customer journeys, and ensure it is well-organised and visually appealing.
Write a Tailored Cover Letter: In your cover letter, express your passion for technology and gaming, and explain how your skills align with Chillblast's vision. Use specific examples from your past experiences to demonstrate your customer-centric approach and analytical skills.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Chillblast
✨Show Your Passion for Gaming and Technology
Since Chillblast is focused on PC hardware and gaming, make sure to express your enthusiasm for the industry. Share your experiences with gaming or technology, and how they inspire your work in marketing.
✨Demonstrate Your Data-Driven Approach
Highlight your analytical skills by discussing how you've used data to inform marketing decisions in the past. Be prepared to share specific examples of campaigns you've managed and the results achieved through a test-and-learn approach.
✨Prepare for Customer-Centric Discussions
As the role requires a customer-centric mindset, think about how you can put the customer at the heart of your strategies. Prepare examples of how you've successfully engaged customers and improved retention in previous roles.
✨Emphasise Your Attention to Detail
Given the importance of design and layout in communications, be ready to discuss how you ensure quality in your work. Bring examples of your previous content or campaigns that showcase your keen eye for detail.
