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- Tasks: Be the friendly face of Chill Factor e, assisting guests with bookings and inquiries.
- Company: Chill Factor e offers thrilling snow experiences and unforgettable adventures in Manchester.
- Benefits: Enjoy free skiing lessons, team incentives, and a fun, supportive work environment.
- Why this job: Join a vibrant team that values inclusivity, fun, and exceptional service.
- Qualifications: Must be passionate about snow and people, with a minimum of 8 hours availability weekly.
- Other info: Apply by sending your CV and cover letter; recruitment evening on 17th September 2025.
Contract Type: No Fixed hours | Seasonal contract
Location: Chill Factor e , Manchester
We’re Here to Create Incredible Snow Experiences for All. Are You In?
At Chill Factor e , we don’t just offer snow, we offer adventure, exhilaration, and unforgettable moments. Our mission is to inspire through world-class experiences on real snow, and we’re looking for passionate people who bring energy, warmth, and professionalism to everything they do.
About the Role
As a Guest Services Team Member, you’ll be the friendly face and voice of Chill Factor e , whether it’s in person, over the phone, via email, or on social media. You’ll help guests with bookings, answer questions, and ensure every interaction leaves them smiling and excited for their visit.
You’ll play a key role in creating a welcoming, and seriously fun environment, ensuring guests of all ages and abilities feel at ease and ready for adventure.
What We’re Looking For
We’re looking for individuals who are:
· Passionate about snow, people, and service
· Warm, approachable, and full of feel-good energy
· Quick-thinking and professional
· Ready to grow with us and help others do the same
You’ll thrive here if you:
· Take pride in delivering amazing service
· Are confident using tech and communicating clearly
· Enjoy a fast-paced environment and working as part of a close-knit team
· Believe in trust, inclusivity, fun, and going the extra mile
Requirements
· A minimum of 8 hours availability per week, including evenings and weekends
The Perks
Working at Chill Factor e isn’t just a job, it’s an experience. You’ll get:
· Free skiing and snowboarding lessons and lift passes/ team shred sessions
· Access to team incentive schemes and retail rewards
· The chance to grow and learn within a seriously fun, supportive team
How to Apply
Send your CV and a covering letter to hrcfe@chillfactore.com
Deadline: 9am, Thursday 11th September 2025
What’s Next?
Shortlisted applicants will be invited to a Recruitment Evening at Chill Factor e on: Wednesday 17th September 2025
We value every application and handle them in full confidence, in line with our Privacy Policy.
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Guest Services Team Member employer: Chill Factory
Contact Detail:
Chill Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Member
✨Tip Number 1
Show your passion for snow and adventure during the interview. Share personal experiences related to skiing or snowboarding, as this will demonstrate your enthusiasm and align with Chill Factor e's mission.
✨Tip Number 2
Familiarise yourself with Chill Factor e's services and offerings. Being knowledgeable about their activities will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples where you've gone the extra mile for a customer, as this aligns perfectly with the warm and professional approach they seek.
✨Tip Number 4
Be ready to discuss how you thrive in a fast-paced environment. Share specific instances where you've successfully managed multiple tasks or worked as part of a team, highlighting your quick-thinking abilities.
We think you need these skills to ace Guest Services Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Chill Factor e is looking for in a Guest Services Team Member. Highlight your passion for snow and customer service in your application.
Craft a Personal Cover Letter: Write a covering letter that reflects your personality and enthusiasm for the role. Share specific examples of how you've provided excellent customer service in the past and why you want to work at Chill Factor e.
Tailor Your CV: Ensure your CV is tailored to the position. Emphasise relevant experience, skills, and any previous roles in customer service or fast-paced environments. Make sure it’s clear and easy to read.
Proofread Your Application: Before sending your application, proofread both your CV and covering letter. Check for spelling and grammatical errors, and ensure all information is accurate and up-to-date.
How to prepare for a job interview at Chill Factory
✨Show Your Passion for Snow and Service
Make sure to express your enthusiasm for snow sports and customer service during the interview. Share personal experiences that highlight your love for snow and how you enjoy helping others have a great time.
✨Demonstrate Your Communication Skills
As a Guest Services Team Member, clear communication is key. Practice articulating your thoughts clearly and confidently, whether discussing your previous roles or answering questions about how you would handle guest inquiries.
✨Emphasise Teamwork and Adaptability
Chill Factor e values a close-knit team environment. Be prepared to discuss examples of how you've successfully worked in teams and adapted to fast-paced situations, showcasing your ability to thrive in a dynamic setting.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company culture. This not only demonstrates your enthusiasm but also helps you assess if Chill Factor e is the right fit for you.