At a Glance
- Tasks: Support the shop manager in running a thriving charity shop and making a difference.
- Company: Join Children's Hospice South West, a proud team dedicated to supporting children in need.
- Benefits: Enjoy 33 days holiday, enhanced sick pay, and a supportive work environment.
- Other info: Full training provided, with opportunities for personal development and career growth.
- Why this job: Make a real impact in your community while gaining valuable retail experience.
- Qualifications: Retail or customer service experience, strong communication skills, and teamwork ability.
Location: Wadebridge Shop
Salary: £12.71 per hour
Hours: 10 hours per week (including weekends and Bank Holidays on a rota basis)
Contract: Part time, Permanent
Join our team for a rewarding career move where 98% of staff say they are proud to work for CHSW. CHSW reserve the right to close this vacancy early if sufficient applications are received, therefore we strongly recommend you apply as soon as possible.
About Us
Children's Hospice South West provides care and support for children with life limiting conditions. Working as part of a small team, you will support the Manager with running the shop. This shop is crucial to raising essential funds which helps to make most of short and precious lives.
Where You Will Be Working
This is a thriving and well established shop where you will have the opportunity to really make a difference within the local community. As a Retail Assistant, you will be involved in all aspects of running the shop. You will work closely with our existing team of friendly paid staff and volunteers. We value our staff and offer an excellent working environment with an enthusiastic and committed team.
The Role
You will be serving customers, sorting and displaying stock, handling cash and following health and safety procedures. Volunteers are essential to our success and you will have the opportunity to plan, prioritise and delegate their workload. You will assist the manager in encouraging a positive working culture and help to create a happy working environment. Our shop operates 7 days a week and you will cover a variety of shifts on a rotational basis.
The Successful Candidate
Excellent verbal and written communication skills are essential. You will be organised and able to manage time effectively. You will have experience of working in retail or a customer service position. You will have the ability to work as part of a team, and alone using your own initiative.
What We Offer
We value our staff and offer an excellent working environment with an enthusiastic and committed team, you will also benefit from:
- 33 days (plus bank holidays) holiday entitlement, which increases with service (pro-rata)
- Enhanced sick pay scheme rising up to 6 months full and 6 months half pay
- Personal pension scheme with 7% employer contribution
- Family friendly policies, with enhanced maternity/adoption pay
- Occupational health, wellbeing and counselling services and employee assistance programme
- Group life insurance scheme
- Training and development opportunities
- Environmental and green agenda
- A supportive and inclusive environment
Training
Full on-the-job training and a comprehensive induction period will be given relevant to the role as well as ongoing training and development opportunities.
To find out more about this vacancy, please see the attached job description and person specification.
NOTE: when applying please include a full CV with employment history with education/training information and also upload your supporting statement in addition to your CV (if you have any difficulties with this, please contact us via the website).
Closing date for applications: 04 October 2026; however, please see note above and apply as early as possible. If you have any questions, please visit our website to find out more, or use our email to contact us and speak to one of our HR team today.
Anticipated Interviews: Wednesday 7th October 2026
CHSW Equality, Diversity and Inclusion Statement
CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community.
You may have experience in the following: Retail Assistant, Charity Shop Assistant, Shop Assistant Manager, Assistant Shop Manager, Deputy Shop Manager, Retail Supervisor, Customer Service Assistant, Sales Assistant, Volunteer Coordinator, Charity Retail Assistant, etc.
Shop Manager's Assistant – Wadebridge employer: Children's Hospice South West
At Children's Hospice South West (CHSW), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture where every team member plays a vital role in creating a warm and welcoming environment for families. As a Housekeeping Supervisor in our beautiful Bristol hospice, you'll enjoy generous benefits including 33 days of holiday, enhanced sick pay, and ongoing training opportunities, all while working alongside compassionate colleagues who share your commitment to making a meaningful difference in the lives of children and their families.
Contact Details:
Children's Hospice South West Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager's Assistant – Wadebridge
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Children's Hospice South West, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Shop Manager's Assistant – Wadebridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Children's Hospice South West that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Children's Hospice South West will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Children's Hospice South West and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Children's Hospice South West
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Children's Hospice South West, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Children's Hospice South West!
