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For Companies At a Glance
- Tasks: Lead a team to run a charity shop, driving sales and community impact.
- Company: Join Childrens Hospice South West, dedicated to supporting families with life-limiting conditions.
- Benefits: Enjoy 33 days holiday, enhanced sick pay, and a supportive work environment.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Retail management experience and strong communication skills are essential.
- Other info: Full training provided; apply early as the vacancy may close soon.
Location: Wells
Hours: 32 or 40 hours per week - worked in rotation 5 days out of 7, to include Sundays and Bank Holidays.
Salary: £27,727
Join our team for a rewarding career move where 98% of staff agree that they are proud to work for CHSW.
About Us
Childrens Hospice South West provides care and support for babies, children with life limiting conditions and their families. Working as part of a small team, you will support the manager with running the shop. This shop is crucial to raising essential funds which helps to make most of short and precious lives.
Where you will be working
This is a thriving and well established shop where you will have the opportunity to really make a difference within the local community. As a Shop Manager, you will be involved in all aspects of running the shop.
The Role
In addition to excellent teamwork and a collaborative approach, you should have the passion, leadership skills and experience to motivate a team of staff and volunteers; and team members who are commercially aware, driven, well organised and hands on to maximise profits and generate stock, helping us raise valuable funds. If you have experience of managing a team of paid staff and volunteers, enjoy being on the shop floor, have an interest in fashion and driving sales through great customer service, whilst knowing that your work helps to raise a smile every day, this may be the job for you!
The Successful Candidate
Excellent verbal and written communication skills are essential. You will be organised and able to manage time effectively. You will have experience of working in retail at managerial/supervisory level and delivering targets and objectives. You will have the ability to motivate a team, and using your own initiative.
What we offer
- 33 days (plus bank holidays) holiday entitlement, which increases with service
- Enhanced sick pay scheme rising up to 6 months full and 6 months half pay
- Personal pension scheme with 7% employer contribution
- Family friendly policies, with enhanced maternity/adoption pay
- Occupational health, wellbeing and counselling services and employee assistance programme
- Group life insurance scheme
- Training and development opportunities
- Environmental and green agenda
- A supportive and inclusive environment
- A chance to make a real difference
Training
Full on-the-job training will be given including opening and closing of the shop, use of the till and CHSW systems, and stock display.
How to Apply
Please apply by clicking on the link before the closing date of 1 May 2025. Please note: We may close this vacancy early if sufficient suitable applications are received; therefore we recommend you apply early.
Interview Date: TBA
If you have any questions, please visit our website to find out more, or use our email to contact us and speak to one of our HR team today.
CHSW Equality, Diversity and Inclusion Statement
CHSW is committed to safeguarding and promoting the welfare of children and young people and all employees must apply for an enhanced disclosure from the Disclosure and Barring Service. We welcome applications from all sections of the community.
Charity Registration Number 1003314
You may have experience of the following: Charity Shop Manager, Retail Manager, Charity Sector, Community Store Leader, Retail Manager, Social Impact Retail Manager, Fundraising Shop Manager, Retail Sales Manager, Customer Experience Retail Manager, Store Sales Leader, Retail Operations Manager, Shop Floor Manager, etc.
Retail Manager employer: Children's Hospice South West
Contact Detail:
Children's Hospice South West Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager
✨Tip Number 1
Familiarise yourself with the mission and values of Childrens Hospice South West. Understanding their commitment to supporting families will help you convey your passion for the role during the interview.
✨Tip Number 2
Highlight your experience in managing teams, especially in a retail environment. Be prepared to share specific examples of how you've motivated staff and volunteers to achieve sales targets.
✨Tip Number 3
Demonstrate your customer service skills by preparing to discuss how you've enhanced the shopping experience in previous roles. Think about instances where you've turned a negative situation into a positive one.
✨Tip Number 4
Research the local community in Wells and consider how you can engage with it through the shop. Showing that you understand the community's needs can set you apart from other candidates.
We think you need these skills to ace Retail Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly any roles where you've led teams or worked in charity shops. Use specific examples to demonstrate your leadership skills and ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the mission of Childrens Hospice South West. Mention how your values align with their work and provide examples of how you can contribute to the team and community.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure you showcase these in both your CV and cover letter. Provide examples of how you've effectively communicated with teams and customers in previous positions.
Showcase Team Management Experience: Emphasise your experience in managing both paid staff and volunteers. Detail your approach to motivating teams and driving sales through exceptional customer service, as this is crucial for the Shop Manager position.
How to prepare for a job interview at Children's Hospice South West
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for working in a charity retail environment. Discuss how you connect with the mission of Childrens Hospice South West and how you can contribute to making a difference in the community.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to motivate staff and volunteers, as well as how you’ve managed challenges in a retail setting.
✨Highlight Customer Service Experience
Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to ensure a positive shopping experience, as this is crucial for driving sales in a charity shop.
✨Prepare for Teamwork Questions
Since teamwork is essential in this role, think of examples that showcase your collaborative spirit. Be prepared to talk about how you’ve worked effectively with others to achieve common goals in previous positions.
