Family Support Specialist - Bilingual

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

The Family Support Specialist serves as the first point of contact for families who apply for center-based Early Childhood services at Brightpoint. Responsibilities include participant eligibility, identifying the needs of children and families, coordinating enrollment and tracking participation to maximize the child and family’s well-being. The Specialist recruits families, obtains necessary documentation, coordinates placement of eligible children, and establishes trusting, nurturing relationships with program participants.

Candidate Qualifications

• Bachelor’s degree in Social Work, Human Services, Family and Consumer Science, Family Studies or Counseling required.
• Gateways Level 5 Family Specialist Credential or equivalent Family Development Credential required.
• Minimum of one (1) year of experience working with culturally diverse families preferred.
• Knowledge and understanding of normal child growth/development and parent-child relationships preferred.
• Valid driver’s license, insurance, and a reliable vehicle required.
• Ability to communicate in both English and Spanish required.

Job Responsibilities

• Recruit families with children for enrollment in the program, engaging in scheduled recruitment outings on a regular basis, including evening and weekend recruitment events (in-person and/or virtual).
• Complete and obtain all essential documentation to validate the eligibility of all applying families and secure all essential documentation, including the selection criteria form.
• Coordinate the placement of eligible children in the center or home-based program with the assigned Supervisor, Manager and/or Director.
• Establish trusting, nurturing relationships with clients/participants.
• Participate with the multidisciplinary team to ensure that all support services are extended to families based on their needs.
• Monitor absenteeism/participation of children in alignment with the attendance protocol, contact parents and/or conduct team meetings to discern justification for absenteeism/participation and create participation plan, as appropriate.
• For Center Based Only: report absences of three days or more to Family Support Services Supervisor or assigned Site/Program Supervisor for further follow-up recommendations.

Job Details

• Compensation: Hourly: Range is between $24.04 – $28.40 per hour, offers are commensurate with experience and bilingual candidates may receive additional compensation.
• Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match.
• Location: Classroom setting (1701 West 63rd Street).
• Schedule: Full-time, hourly; general business hours with some flexibility required for special projects and evening/weekend recruitment events.
• Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).