Family Counselor

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

Family Counselor is a critical member of the Youth Services team, providing crisis intervention, follow-up crisis stabilization, and short-term counseling and case management services to youth, age 11-23, and their families. The goal of the Youth Services program is to preserve and reunify families, to prevent placement of youth in the state child welfare or juvenile justice system due to runaway or lockout, and to prepare older youth for successful independent living.

As a Family Counselor, you will meet with clients and families in their homes and other community-based locations, providing individualized services aimed at strengthening relationships, addressing trauma, and building positive community connections. Family Counselor also coordinates services with other relevant providers and develops appropriate referral plans, completes thorough and timely documentation, including assessment and service notes, using a web-based client services platform, and provides after-hours support to remote field staff on an on-call rotation.

Core Responsibilities And Essential Job Functions

• Provides crisis intervention and conflict resolution with youth and their families as necessary.
• Provides individual and family counseling according to program model.
• Provides comprehensive case management services to a caseload of clients which include: needs assessment, service planning, case coordination, service brokerage, linkages with community resources, and monitoring progress toward client(s) goals and objectives and makes recommendations for ongoing services when necessary.
• Establishes trusting, nurturing, therapeutic relationships with clients and their families.
• Arranges and/or provides services needed to meet the immediate needs of client(s).
• Assesses youth and family functioning for safety, risk and protective factors and determines appropriate interventions.
• Formulates service plans and goals with client(s), obtains supervisory approval of the plan, and is responsible for the implementation of the plan.
• Analyzes and evaluates progress in the service plan and modifies when necessary to meet the needs and goals of the client(s).
• Provides psychoeducation, including positive parent-youth interactions, problem-solving, adolescent development and positive parenting.
• Assists families to improve their support systems by providing families with information about community services and advocacy.
• Assists in locating and accessing community resources, including health care.
• Maintains positive working relationships with referring agencies and other community resources.
• Coordinates services and attends meetings with other agencies, systems and community providers to meet the needs of the client(s).
• Schedules appointments to the client(s) home or a setting most agreeable to the client(s) at a time that is convenient for involved parties, including regular evening appointments.
• Provides and/or arranges transportation for clients.
• Develops aftercare service/treatment plans with the client and ensures that any recommended services or providers are in place prior to client(s) being discharged.
• Participates in an on-call rotation, which may include providing after-hours crisis intervention.
• Attends regular supervision staffing's with designated program supervisor and attends clinical supervision with clinical team when deemed necessary.
• Meets the documenting, record-keeping and billing requirements of the program.

Candidate Qualifications

• Master's Degree in Social Work, Counseling, or a related field, OR a Bachelor's degree in a human services field plus at least two years' related experience working with children and families.
• Valid driver's license, insurance, and a reliable vehicle.
• Effective listening and trust-focused relationship-building skills.
• Excellent verbal and written communication skills.
• Counseling experience or training preferred.

Compensation: Salary Range $47,500-$51,000; offers are commensurate with experience.

Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match.

Location: Family Counselors provide in-home and community-based services in Madison and surrounding counties.

Schedule: Full-time, salaried; general business hours with flexibility for evening appointments to accommodate clients’ schedules. Position requires participation in after-hours on-call crisis rotation.

Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF).