Regional Tribunal Delivery Manager - Highland, Moray & Eilean Siar in Edinburgh

Children’s Hearings tribunal panel members play a vital role in Scotland’s society. They listen and make legal decisions with and for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. This role offers you the opportunity to work alongside our tribunal members, and those who attend hearings to realise our aim to be a “forward looking and evolving children’s hearings system, working as a community to ensure infants, children and young people are cared for, protected and their views are heard, respected and valued”.

If you are an inspiring leader with great people skills join us as we continue to embed our new regional support model across Scotland, changing the way we deliver high quality hearings. By providing an enhanced and consistent support structure to better enable our volunteer tribunal panel members to support children and young people throughout Scotland we will provide a strong foundation to support and enable our panel community to deliver our duties from the Care & Justice Bill and the recommendations agreed in the ‘Hearings for Children’ report.

This role will lead the Highland, Moray & Eilean Siar region. Highland, Moray & Eilean Siar is one of nine regional CHS Area Support Teams across Scotland and will work alongside and support our volunteer community through change and transition now and in the future.

The role holder will be expected to be an exemplar for the values of CHS including listening to and valuing the voice of children and young people, the contribution of volunteers, and ensuring a respected, quality based, and sustainable tribunal system is delivered on behalf of the National Convener. Reporting to the Director of Tribunal Delivery, the Regional Tribunal Delivery Manager is a Senior Manager post responsible for one of 9 regions across Scotland. You will lead and manage a team of staff and volunteers to deliver the National Conveners statutory duties for the provision of Children’s Hearings across a dedicated region in Scotland to a consistent high quality standard.

You will be joining CHS at a pivotal point. Alongside the team of Regional Tribunal Delivery Managers, your Partnership and Wellbeing Coordinators and Area Support volunteers you will play a pivotal role in ensuring our volunteer communities are effectively supported to continue to embed our regional tribunal support model; implementation of the Children’s Care & Justice Act and future Hearings for Children reforms.

The core purpose of this role will be to provide management and support to the regional team members (including volunteers) to deliver the National Conveners statutory duties around the provision of Children’s Hearings across a dedicated region in Scotland. The role holder will be key to managing the relationship(s) between Tribunal Members who are volunteers and the organisation more broadly. The role holder will share collective responsibility for delivering organisational objectives, through active engagement and collaboration with colleagues at all levels in the organisation.

You will be an effective leader, demonstrating your ability to lead and motivate high performing teams including volunteers. You will have experience of guiding and supporting others through continuous improvement projects; having the willingness and ability to enable changes to take place in the most productive way. You will be an excellent communicator, building links and networks across teams (internally and externally), effectively initiating dialogue across the organisation recognising that we have a shared responsibility to provide the best experience for our colleagues and wider stakeholders.

Energetic and enthusiastic, you will be a brilliant collaborator with demonstrable experience of project/process management and improvement with a track record of using data/MI to manage team improvements. You will be digitally literate, comfortable with using digital systems and supporting others to do so. Ideally have experience of or good knowledge of the sector.

At Children’s Hearings Scotland, our highly trained Panel Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Panel Members in their local communities. As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

This is a hybrid role and you are expected to travel within your region in line with business needs. This will involve being 'on-site' an average of two days per week. You are also expected to travel on occasion to the CHS Head Office at Thistle House, Haymarket, Edinburgh. This involves attending 16 directorate meetings across each year and any other additional organisational activities of which you will be given reasonable notice. The standard working week is Monday to Friday but this role will require a level of evening and weekend work in line with business needs.