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- Tasks: Lead and manage a welcoming retreat for families affected by childhood cancer.
- Company: A compassionate charity dedicated to supporting families in need.
- Benefits: Hybrid working, flexible hours, 25 days leave, and wellbeing initiatives.
- Other info: Join a supportive team with opportunities for training and personal growth.
- Why this job: Make a real difference in the lives of families while developing your career.
- Qualifications: 3+ years in a similar role, hospitality experience, and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
The ideal candidate will have an ability to lead and manage the Retreat onsite at Raines Farm in North Yorkshire. To create and maintain a safe, welcoming and high-quality sanctuary for families who have experienced or are experiencing childhood cancer. To take full responsibility for the day-to-day operation of the site including hospitality service delivery, property maintenance, health and safety, safeguarding and financial management. To act as the charity’s senior representative on site and build strong relationships with families, partners and local stakeholders.
Responsibilities
- Establish and maintain business standards for accuracy, productivity and reliability.
- Manage bookings of the Retreat, balancing income generation with provision of free stays.
- Welcome families and provide relevant information for their stay.
- Ensure a welcoming, safe and trauma-informed environment.
- Regular checks and assessment of all buildings to ensure all structures and equipment are in a safe condition for guests.
- Maintenance of grounds and gardens to a high standard of use and safety.
- Ownership of Health & Safety for the site including regular risk assessments and record keeping.
- Management of electrical regulations including organising annual PAT testing, fire equipment maintenance, sewerage plant operation etc.
- Develop and implement policies, plans and procedures for all aspects of the Retreat.
- Manage all current and future bookings for accommodation.
- Meet and greet guests to create a welcoming atmosphere.
- Manage the ongoing hospitality requirements of the Retreat including laundry, cleaning, and stock maintenance.
- Maintain an accurate budget to ensure the balance is struck between commercial income generation and providing free holidays to families.
- Support the launch and mobilisation of the Retreat including setting up systems, processes, and supplier relationships.
- Build relationships with local businesses and individuals to maximise all opportunities.
- Build networks with any organisations for the benefit of the Retreat.
- Maintain excellent communications with charity colleagues and stakeholders.
- Ensure the charity’s staff and all stakeholders are regularly updated and involved in any relevant matters.
- Flexible working hours to meet operational and family needs.
- Enhanced DBS check required.
Qualifications
- 3+ years of experience in a similar role.
- Experience of working in hospitality.
- Managing a booking system.
- Managing and forecasting a budget.
- Experience of using a customer database.
- Property maintenance experience.
- Health and safety compliance in a residential or visitor environment.
What we offer
- Hybrid working between home and our onsite retreat at Raines Farm in North Yorkshire.
- Flexible working around our core hours of 10am to 4pm.
- 25 days annual leave rising with length of service.
- Closure at Christmas (additional 3 days).
- Training, support and development opportunities.
- Access to discount schemes.
- Range of wellbeing initiatives including access to an employee assistance programme (WeCare) designed to save money and improve your physical, financial and mental health and wellbeing and free eye tests and contribution towards any glasses required for work purposes.
Business Operations Manager - Hybrid working in Pickering employer: Children with Cancer UK
Contact Detail:
Children with Cancer UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager - Hybrid working in Pickering
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the charity and its mission. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in hospitality, budget management, and relationship building make you the perfect fit for the Business Operations Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Operations Manager - Hybrid working in Pickering
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting families affected by childhood cancer shine through. We want to see your genuine interest in creating a welcoming and safe environment at the Retreat.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality, property maintenance, and health and safety compliance. We’re looking for someone who can manage the day-to-day operations effectively, so connect your past roles to what we need!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see how you meet the qualifications and responsibilities outlined in the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Retreat.
How to prepare for a job interview at Children with Cancer UK
✨Know the Retreat Inside Out
Before your interview, make sure you thoroughly understand the Retreat's mission and values. Familiarise yourself with the services offered and the specific needs of families dealing with childhood cancer. This will help you demonstrate your genuine interest and commitment to creating a welcoming environment.
✨Showcase Your Leadership Skills
As a Business Operations Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or project. Highlight how you built relationships and maintained high standards in hospitality and safety, as these are crucial for the role.
✨Be Ready to Discuss Financial Management
Since managing a budget is key to this position, come prepared to discuss your experience with financial forecasting and budget management. Bring specific examples of how you've balanced income generation with providing services, especially in a charity or hospitality context.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to tackle unexpected challenges, particularly in hospitality or property maintenance. Be ready to share how you approached these situations, ensuring safety and quality were maintained while also keeping guests' needs at the forefront.