Office Admin (Part-Time) in London

Please note this is a fixed term 3 month contract. To support Children with Cancer UK (the Charity) with excellent supporter care, effective data entry, batching, banking and thanking donations and also provide administration for team enquiries. The majority of the role will be to process supporter donations accurately and quickly, plus be the first point of contact for supporter queries to the charity via phone, email and in writing.

Children with Cancer UK is the leading childhood cancer charity in the UK, supporting families and childhood cancer research since 1988. Our mission is to improve survival rates and the quality of survival in young cancer patients and to find ways to prevent cancer in the future.

Key responsibilities:

• Allocate work across the team on a weekly basis.
• Be the main contact for Supporter Care queries from other teams in the absence of the Head of Supporter Care and Services.
• Manage all process documents and ensure they are up to date. Review processes and simplify where possible.
• Manage training the team on downloads and simplifying these where required.
• Log and update supporter details onto the database accurately and quickly.
• Deal with queries by letter, email, or telephone appropriately and in a timely fashion.
• Take donations over the phone.
• Batch donations received to the charity via cheque, bank transfer, voucher, cash and online platforms onto the database accurately and quickly.
• Write thank you letters and other correspondence as required.
• Effectively cross sell fundraising during contact with supporters as agreed in the supporter journey (as appropriate).
• Sort incoming post and distribute to the relevant teams and people in the office in a timely fashion.

Duties and Key Relationships:

• Answer telephone queries relating to other departments as necessary.
• Volunteer at charity events when required e.g. London marathon, special events, etc.
• Assist the team and manager in any other duties as required.
• Deal with queries from supporters affected by cancer and refer them to other external sources if necessary.

Person Specification:Essential Skills and Abilities:

• Excellent attention to detail.
• Good I.T. skills including data entry.
• Ability to work quickly, accurately and efficiently.
• Excellent written English including spelling and grammar.
• Numerate (e.g. for dealing with credit card transactions).
• Professional, confident, and friendly telephone manner.
• Ability to pick up new processes and tasks quickly and work independently.
• Ability to manage a varied workload without close supervision.
• Methodical, proactive approach.
• Excellent general administrative skills.
• Able to use own initiative.

Essential Experience:

• Excellent working knowledge of customer/supporter databases.
• Good working knowledge of Excel, Word, Outlook.
• Experience of office work and administration.
• Experience of customer services and liaising with customers by phone, post and email.

Essential Other Requirements:

• Customer service oriented.
• Team worker.

Desirable Skills and Experience:

• Using software to produce reports.
• Knowledge of Salesforce.
• Proof-reading.

At Children with Cancer UK, we value diversity, and we are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential.

Please submit your CV and cover letter as one document e.g. PDF or Word document. All applications will be reviewed and considered by a member of our team and those applicants who appear to match our requirements will be contacted.

You must be eligible to work in the UK to apply for this vacancy.