At a Glance
- Tasks: Provide vital support to families and children across Scotland, ensuring their safety and wellbeing.
- Company: Children First, Scotland’s leading charity dedicated to child protection.
- Benefits: 40 days annual leave, flexible working, and a contributory pension scheme.
- Other info: Join a compassionate team focused on learning and development.
- Why this job: Make a real difference in children's lives and support families in need.
- Qualifications: Relevant qualification in social work or education and experience with children and families.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Do you want to help create a safer, brighter future for children across Scotland? Children First, Scotland’s national children’s charity, is looking for a Support Line Coordinator to join our national service. By joining us, you will help protect children, support families and make sure no one has to face difficult moments alone.
What you will do
- Provide high quality support to families, carers and professionals across Scotland.
- Listen carefully to understand what matters most to children and families.
- Offer clear advice that helps keep children safe and supports recovery.
- Respond to a high volume of contacts with care and professionalism.
- Maintain accurate, child‑centred records that inform service development.
- Work as part of a team to improve how we support families across Scotland.
Why this role matters
Families are facing increasing pressure, including poverty, online harm and emotional distress. Our support line is often the first place people turn. Your work will help ensure that:
- Children are safer
- Families feel listened to and supported
- People get the right help at the right time
What we are looking for
- A relevant professional qualification at SCQF level 9 such as social work, health, education or community education.
- Experience supporting children, young people or families facing challenges.
- Experience of supervising or supporting others, including staff or volunteers.
- Strong listening skills and the ability to respond with empathy and clarity.
- The ability to manage risk and make sound decisions under pressure.
- Confidence working in a fast‑paced environment.
What you can expect from us
- A supportive, inclusive team where your wellbeing matters.
- A strong focus on learning, reflection and development.
- 40 days annual leave (pro rata).
- Contributory pension scheme.
- Generous family leave.
- Flexible working options.
Our values
- With love, we put children first with compassion and kindness.
- With purpose, we work together to transform children’s lives.
- With strength, we do whatever it takes to protect Scotland’s children.
Support Line Coordinator employer: Children First
Children First is an exceptional employer dedicated to creating a safer, brighter future for children across Scotland. With a strong focus on employee wellbeing, professional development, and a supportive team culture, we offer generous benefits including 40 days of annual leave and flexible working options. Join us in making a meaningful impact while enjoying a fulfilling career that prioritises compassion and collaboration.
