About the Role
This is an exciting opportunity to lead the direction, development and quality assurance of Children First's Welfare Benefits and Debt Advice Service.
As Senior Money Advisor, you will provide leadership, supervision and support to a team of advisers, ensuring families receive high-quality welfare benefits, debt and financial wellbeing advice that improves outcomes for children and reduces the impact of poverty.
Alongside leading a team, you will maintain a small caseload of complex cases, providing specialist welfare benefits and debt advice, supporting Social Security appeals and working directly with families experiencing financial hardship. You will help families maximise income, manage debt, access entitlements and build greater financial resilience.
Working across Children First and alongside external partners, you will contribute to service development, quality assurance, partnership working and continuous improvement, ensuring our financial wellbeing services remain accessible, effective and impactful for families across Scotland.
Why This Role Matters
Poverty remains one of the greatest threats to childhood in Scotland. At ChildrenFirst, we know that financial hardship affects every aspect of family life. By providing timely, expert advice and support, we can help alleviate crisis, strengthen family wellbeing and create better outcomes for children.
As Senior Money Advisor, your expertise will directly contribute to our ambition to reduce child poverty and ensure families have access to the support they need to thrive.
What We're Looking For
- Significant experience providing welfare benefits and debt advice.
- Experience leading, supervising or developing staff and advisers.
- Strong knowledge of social security systems, welfare benefits and debt management.
- The ability to manage complex casework and provide specialist advice.
- Excellent coaching, communication and relationship-building skills.
- Experience working collaboratively with a range of partners and stakeholders.
- A commitment to high-quality advice practice, continuous improvement and relational working.
- The ability to lead through change while maintaining service quality and compliance standards.
- Above all, you will share our commitment to putting children at the heart of everything we do.
Our Values
- With Love – We put children first with compassion and kindness.
- With Purpose – We work alongside families and partners to transform children's lives together.
- With Strength – We do whatever it takes to protect Scotland's children.
What You'll Get From Us
- 40 days annual leave, inclusive of public holidays.
- Contributory pension scheme.
- Flexible and hybrid working arrangements.
- Access to Westfield Health and wellbeing support.
- Blue Light Card discounts.
- A Fair Work accredited workplace.
- Ongoing learning and professional development opportunities.
- The opportunity to help shape a national service that is transforming how families access support across Scotland.
Join Us
If you share our belief that every child in Scotland can grow up free from poverty and are committed to making it happen, we want to hear from you. Together, we can alleviate crisis, prevent harm, strengthen families and create brighter futures for children across Scotland.
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Senior Money Advisor employer: Children First
Children First is an exceptional employer dedicated to making a positive impact on the lives of children and families in Glasgow and surrounding areas. With a strong commitment to employee wellbeing, we offer 40 days of annual leave, flexible working arrangements, and access to comprehensive health resources, all within a supportive and values-driven work culture. Join us in our mission to transform lives, where your contributions will be valued and you will have opportunities for personal and professional growth.
