In this role, you’ll:
- Create helpful, clear and accessible resources and information for parents and carers for the support line section of the Children First website.
- Translate complex information about support and services into clear, accessible and engaging communications for families.
- Update and manage website content using the CMS, ensuring information is accurate, accessible and up to date.
- Drive forward organic social media activity promoting the support line, share new resources created for families and develop engaging multimedia content, including video.
- Support children and families to safely and appropriately share their stories, following Children First’s story‑gathering, consent and safeguarding processes at all times.
- Use insight, learning and feedback to inform continuous improvement in communications activity.
We’d love to hear from you if you have:
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail.
- A proactive, collaborative approach and commitment to our values.
- Previous experience in a similar communications role.
- Strong social media skills.
- Excellent ICT skills and strong experience of Canva and creating video content.
- Strong analytical skills with the ability to concisely summarise key information.
What we offer:
- A workplace with values of with love, with purpose and with strength
- 40 days annual leave, inclusive of bank holidays
- Pension scheme and wellbeing support
- Flexible and hybrid working arrangements
- Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
- Blue Light card discount
- A Fair Work accredited workplace
Our Values
Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families.
With love, we put children first.
With purpose, we transform lives together.
With strength, we do whatever it takes to protect Scotland’s children.
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Information and Content Officer (Support line) employer: Children First
Children First is an exceptional employer dedicated to making a positive impact on the lives of children and families in Glasgow and surrounding areas. With a strong commitment to employee wellbeing, we offer 40 days of annual leave, flexible working arrangements, and access to comprehensive health resources, all within a supportive and values-driven work culture. Join us in our mission to transform lives, where your contributions will be valued and you will have opportunities for personal and professional growth.
