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- Tasks: Support colleagues in using IT systems confidently and troubleshoot issues.
- Company: Join Children First, Scotland’s national charity dedicated to protecting children.
- Benefits: Enjoy 40 days annual leave, flexible working, and wellbeing support.
- Other info: Hybrid working with opportunities for professional growth and collaboration.
- Why this job: Make a real difference in children's lives while developing your tech skills.
- Qualifications: Experience in systems support and strong communication skills required.
The predicted salary is between 30602 - 35778 £ per year.
In this role, you’ll:
- Support colleagues across Children First to use our systems confidently and effectively, helping them record their work clearly and accurately.
- Provide first line support for system queries, troubleshooting issues and working with our IT and system partners to resolve them.
- Maintain and improve guidance, templates and support materials, ensuring they are clear, accessible and up to date.
- Contribute to testing, implementation and continuous improvement of systems, including Microsoft Dynamics 365 and Microsoft 365 tools.
- Use insights from user feedback and data quality checks to help improve how our systems support practice, reporting and learning.
We’d love to hear from you if you have:
- Experience in a systems support, ICT support or application support role.
- Confidence supporting colleagues with varying levels of digital confidence, using clear and patient communication.
- Experience of working with business systems such as case management, CRM or HR systems, ideally including Microsoft Dynamics 365.
- Strong organisational skills and attention to detail.
- An understanding of data quality, information governance and the importance of accurate recording.
- A proactive, collaborative approach and commitment to our values.
What we offer:
- A workplace with values of with love, with purpose and with strength
- 40 days annual leave, inclusive of bank holidays
- Pension scheme and wellbeing support
- Flexible and hybrid working arrangements
- Access to Westfield Health, giving colleagues and their families confidential counselling support, wellbeing resources, and access to health and lifestyle benefits to support physical and mental wellbeing.
- Blue Light card discount
- A Fair Work accredited workplace
Our Values
- With love, we put children first.
- With purpose, we transform lives together.
- With strength, we do whatever it takes to protect Scotland’s children.
How to Apply
If you share our values and are passionate about supporting our people, we would love to hear from you. Closing date: Friday 15th May 2026 at 12 noon. Interviews: Week commencing Monday 25th May 2026.
Please Note: Applicants must have the right to work in the UK. We are not accepting applications from recruitment agencies.
Systems Support Officer in Glasgow employer: Children First
Contact Detail:
Children First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Officer in Glasgow
✨Tip Number 1
Get to know the company! Research Children First and understand their values. When you show that you align with their mission, it’ll make a huge difference in your interview.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to systems support and think of examples from your past experiences that showcase your skills. We want to see how you can help colleagues use systems confidently!
✨Tip Number 3
Be ready to demonstrate your tech skills! If you have experience with Microsoft Dynamics 365 or similar systems, be prepared to discuss how you've used them effectively in previous roles.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the team dynamics, training opportunities, and how they measure success in this role. It’s a great way to engage and show you’re genuinely interested!
We think you need these skills to ace Systems Support Officer in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Systems Support Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be supporting colleagues with varying levels of digital confidence, it's crucial to demonstrate your clear and patient communication style in your application. Share examples of how you've helped others in the past!
Highlight Relevant Experience: If you've worked with systems like Microsoft Dynamics 365 or similar, make sure to mention it! We want to see your hands-on experience and how it can benefit our team at Children First.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Children First
✨Know Your Systems
Familiarise yourself with Microsoft Dynamics 365 and other relevant systems mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to support colleagues in the past.
✨Showcase Your Communication Skills
Since you'll be supporting colleagues with varying levels of digital confidence, practice explaining complex concepts in simple terms. Think of examples where you've successfully trained or supported others, and be prepared to share those stories.
✨Emphasise Your Organisational Skills
Highlight your attention to detail and organisational skills during the interview. Prepare to discuss how you manage multiple tasks, especially when it comes to maintaining guidance and support materials for systems.
✨Demonstrate a Proactive Approach
Be ready to talk about times when you've taken the initiative to improve processes or systems. Show that you're not just reactive but also proactive in seeking feedback and implementing changes that enhance user experience.