At a Glance
- Tasks: Be the friendly face of our organisation, welcoming visitors and supporting administrative tasks.
- Company: Join Children First, Scotland’s national charity dedicated to protecting children.
- Benefits: Part-time hours with a competitive salary and the chance to make a difference.
- Other info: Temporary role with opportunities for personal growth and development.
- Why this job: Play a vital role in creating a welcoming environment for children and families.
- Qualifications: Friendly attitude, good organisational skills, and a team player mindset.
The predicted salary is between 25155 - 30083 £ per year.
We are seeking a friendly and professional Front of House Reception Assistant to support our Front of House Administrator in delivering a welcoming and efficient reception service.
Hours: 14 hours per week, across 2 days - Monday and Wednesday (flexible). Initially for 3 months.
Key Responsibilities:
- Provide a warm and professional welcome to all visitors and staff.
- Assist with setting up and preparing meeting rooms.
- Answer and direct incoming phone calls in a courteous manner.
- Support general front-of-house and administrative duties.
- Ensure reception and meeting areas are tidy and presentable at all times.
Skills & Experience:
- Friendly, approachable, and customer-focused attitude.
- Good organisational skills and attention to detail.
- Ability to multitask and work as part of a team.
- Previous reception or administrative experience is desirable but not essential.
Our Values: Living our values, you will help create a workplace where our people can thrive, ensuring we deliver the best possible support to children and families. With love, we put children first. With purpose, we transform lives together. With strength, we do whatever it takes to protect Scotland’s children.
How to Apply: If you share our values and are passionate about supporting our people, we would love to hear from you.
General Purpose: Working with the Property team, alongside our Front of House administrator, you will be the friendly face and efficient organiser that helps to keep the building running smoothly. This is a temporary three-month role and offers the chance to be the first point of contact for visitors and staff and play a significant role in how Children First is perceived.
Key Results Areas:
- Undertake reception and office support tasks and activities to ensure the smooth and efficient running of the reception function.
- Provide front line reception service and first point of contact to external visitors and telephone callers, answering questions and responding to queries using own initiative as appropriate.
- Responsible for the handling of incoming and outgoing mail, courier services, orders and deliveries.
- Manage the internal room booking system including scheduling and booking of events and meetings.
- Assist in the facilitation of meetings, including maintaining meeting rooms and organising refreshments for visitors/meetings as required.
- Tasks related to reception; weekly/monthly health and safety checks, ordering office supplies and equipment, and booking car parking for staff and visitors.
- Provide quality support tasks and activities including monitoring of two group email boxes and responding where practicable.
- Processing of relevant invoices.
- Attend and contribute to administration meetings and monthly team meetings.
- Undertaking other duties commensurate with the grade, when required.
Additional Responsibilities:
- To be committed and adhere to Children First’s mission and values.
- To comply with Children First’s code of conduct.
- To actively consider the involvement of children, young people and families with whom we work, in all areas of practice.
- To actively consider the involvement of volunteers in all areas of our work.
- To observe all health and safety requirements.
- To work and promote policies in relation to equal opportunities and anti-discriminatory practices.
About us: Children First is Scotland’s national children’s charity. We stand up for every child because all children should have a safe childhood. We protect children from harm and support them to recover from trauma and abuse through our national and local services. We help children, their families and the people that care for them by offering emotional, practical, and financial support. We give children hope and a safer, brighter future. Our core values guide how each one of us works in our individual day to day job: With love, we put children first. With purpose, we transform children’s lives together. With strength, we do whatever it takes to protect Scotland’s children. These values are reflected in everything we do. If you share our vision and values and would like to join our team then we would love to hear from you.
Front of House Reception Assistant in Edinburgh employer: Children First
Children First is an exceptional employer that prioritises a supportive and inclusive work culture, where every team member plays a vital role in making a difference in the lives of children and families across Scotland. With flexible working hours and a commitment to employee development, this temporary Front of House Reception Assistant position offers a unique opportunity to be the welcoming face of a dedicated charity, ensuring a positive experience for all visitors while contributing to meaningful change. Join us in our mission to protect and support children, and enjoy the satisfaction of knowing your work directly impacts the community.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Reception Assistant in Edinburgh
✨Tip Number 1
Get to know the company before your interview! Research Children First and understand their mission and values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Reception Assistant, you'll be the first point of contact for visitors. Role-play common scenarios with a friend to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable for your interview. A polished appearance can make a great first impression and shows that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and keeping you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Front of House Reception Assistant in Edinburgh
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re looking for someone who can create a warm welcome for our visitors.
Tailor Your Application:Make sure to tailor your application to the role of Front of House Reception Assistant. Highlight any relevant experience or skills that match the job description, like your organisational skills or customer-focused attitude. This will help us see why you’d be a great fit!
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences. A tidy application reflects the tidy reception area we aim to maintain!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Children First!
How to prepare for a job interview at Children First
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House Reception Assistant. Familiarise yourself with tasks like managing phone calls, setting up meeting rooms, and providing a warm welcome to visitors. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is all about being friendly and approachable, think of examples from your past experiences where you've excelled in customer service. Be ready to share how you handled difficult situations or went the extra mile to help someone. This will show that you embody the values of putting children first.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the organisation's values, or what a typical day looks like. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
✨Practice Good Body Language
During the interview, remember that your body language speaks volumes. Maintain eye contact, smile, and sit up straight to convey confidence and approachability. This will help create a positive impression and align with the friendly atmosphere they’re looking for.
