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- Tasks: Help families access child care assistance and improve their experience.
- Company: Child Care Associates, a diverse and inclusive employer.
- Benefits: Full-time position with competitive pay and growth opportunities.
- Other info: Join a supportive team dedicated to continuous improvement and training.
- Why this job: Make a real difference in families' lives while developing your skills.
- Qualifications: Bachelor's degree or relevant experience in child care or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Child Care Associates is an equal opportunity employer who offers equal employment opportunities without regard to race, color, religion, sex, national origin, age, pregnancy, mental or physical disability, political affiliation, beliefs, protected veteran status in accordance with applicable federal laws, or any other protected class.
The Client Services Specialist works directly with families to determine eligibility for child care assistance, conduct parent interviews, and process enrollment and service authorizations. This role calculates parent share of cost (PSOC), maintains accurate records in the TX3C system, educates parents on program requirements, and responds to inquiries or complaints. The position also reviews client data to identify service gaps, supports continuous improvement of the customer experience, and participates in ongoing training to ensure quality service delivery.
- Conduct parent interviews via phone, in-person, or other virtual platforms.
- Determine eligibility and process enrollment for child care services.
- Counsel parents on selecting quality child care providers.
- Access and calculate parent share of cost (PSOC).
- Authorize and terminate child care services.
- Maintain accurate computer and paper records using TX3C system.
- Educate parents on their rights and responsibilities.
- Respond to inquiries, complaints, and provide resolution support.
- Analyze client data to identify service gaps and improve customer experience.
- Participate in training and development programs to enhance service delivery.
- Other related duties as assigned.
Minimum Requirements
- Bachelor’s degree from an accredited institution OR High School Diploma/Equivalent with at least (3) years of experience in a CCS support position.
- At least one (1) year of full-time experience in child development, child care programs, customer service or social work.
- Must possess excellent verbal and written communication skills and the ability to communicate and interact effectively with all stakeholders.
- Must be legally authorized to work in US/TX.
- Position subject to successful completion of background checks.
Physical Requirements
- Must be able to frequently walk, sit, and stand for extended periods.
- Requires repetitive use of hands, as well as frequent reaching and turning.
- Ability to lift and carry up to 75 pounds.
- Vision requirements include close vision, distance vision, and the ability to adjust focus.
- Must be physically capable of twisting, turning, kneeling, bending, and stooping.
Client Services Specialist-Curantis employer: Child Care Associates
Contact Detail:
Child Care Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Specialist-Curantis
✨Tip Number 1
Network like a pro! Reach out to your connections in the child care and customer service sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research common questions for Client Services Specialists and practice your responses. We want you to feel confident and ready to showcase your skills in child development and customer service.
✨Tip Number 3
Show off your passion for helping families! During interviews, share specific examples of how you've made a difference in previous roles. We love hearing about your experiences and how they relate to the job at Curantis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely interested in joining our team.
We think you need these skills to ace Client Services Specialist-Curantis
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Specialist role. Highlight your relevant experience in child care programs and customer service, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of interaction with families, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Be Specific About Your Experience: When detailing your past roles, be specific about your responsibilities and achievements. If you've worked with child care assistance or similar programs, let us know how you made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets to the right place and you won’t miss out on any important updates from us!
How to prepare for a job interview at Child Care Associates
✨Know Your Stuff
Make sure you understand the role of a Client Services Specialist inside out. Familiarise yourself with child care assistance programs, eligibility criteria, and the TX3C system. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and child care. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication skills, be prepared to demonstrate these during the interview. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you don’t understand something.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, training opportunities, or how they measure success in this role. This shows that you’re engaged and eager to learn more about the position and the organisation.