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- Tasks: Join our team to manage repairs requests and support customers daily.
- Company: We're a dynamic organization focused on delivering top-notch repair services.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: This role offers hands-on experience in customer service and administrative tasks.
- Qualifications: Experience in administration and customer service is essential.
- Other info: Opportunity for growth and development within the company.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an Experienced Repairs Administrator to join our team . As a member of the team you will provide administrative support to internal and external customers. Key tasks and responsibilities: Receive, process and raise a range of repairs requests from customers, staff, external stakeholders and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter and face to face Administer CRM, Northgate and other databases in use by the organisation and our own inhouse system. To be proactive in ensuring urgent matters are brought to the attention of the relevant Officers. Assist and support the repairs advisors and voids administrators during busy times as required. Prepare and send quotations to client Answering telephone calls from clients and helping with any job queries and enquiries and maintain good customer relations Process extension of time requests as required. Establish and maintain effective systems for filing, record keeping, compile statistics, and reports for the service. Administe…
Experienced Repairs Administrator employer: Chigwell Construction
Contact Detail:
Chigwell Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Repairs Administrator
✨Tip Number 1
Familiarize yourself with common repair requests and the processes involved in handling them. This knowledge will help you demonstrate your understanding of the role during any discussions or interviews.
✨Tip Number 2
Brush up on your CRM and database management skills, especially with systems like Northgate. Being able to showcase your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, both verbal and written. As you'll be interacting with various stakeholders, being clear and concise will be crucial in your role.
✨Tip Number 4
Show your proactive side by thinking of ways to improve existing processes. If you can present ideas on how to enhance efficiency or customer relations, it will demonstrate your initiative and commitment to the role.
We think you need these skills to ace Experienced Repairs Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Experienced Repairs Administrator position. Make sure you understand the key tasks and responsibilities, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in administrative roles, particularly those involving customer service or repairs management. Use specific examples to demonstrate your skills.
Showcase Your Communication Skills: Since the role involves interacting with clients and stakeholders, make sure to highlight your communication skills. Provide examples of how you've effectively handled customer queries or resolved issues in the past.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description to show that you are a perfect fit for the position.
How to prepare for a job interview at Chigwell Construction
✨Show Your Customer Service Skills
Since the role involves providing administrative support to both internal and external customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Familiarize Yourself with CRM Systems
The job requires administering CRM and other databases. Make sure to research the specific systems mentioned in the job description, such as Northgate. If you have experience with similar systems, be ready to share how you used them effectively in past roles.
✨Demonstrate Proactivity
The position emphasizes being proactive in addressing urgent matters. Prepare examples of situations where you took initiative to solve problems before they escalated. This will show your potential employer that you can handle responsibilities without constant supervision.
✨Prepare for Common Queries
You will be answering telephone calls and helping with job queries. Anticipate common questions that clients might ask regarding repairs and think about how you would respond. This preparation will help you feel more confident during the interview.
