Account Specialist - South East London in Manchester

Chiesi is an international research‑focused biopharmaceutical group with 90 years of experience, operating in more than 30 countries. With its headquarters in Parma, Italy, the group employs over 8,000 people worldwide.

What We Offer

• Competitive salary
• Sales‑target related bonus
• 25 days leave plus two additional paid well‑being days
• Group personal pension scheme with flexible contributions
• Private medical and dental insurance
• Group life assurance
• Employee assistance programme
• Salary sacrifice and employee discount schemes
• Annual high‑performance incentive awards
• Enhanced maternity, paternity and adoption policies
• Paid carers leave
• Professional development opportunities
• Flexible smart working
• Two dedicated volunteering days per year

This is What You Will Do

• Act as the single point of contact for customers, working in partnership to facilitate the creation of solutions that meet the needs of our customers and Chiesi.
• Increase company revenues through promotion of Chiesi’s AIR Portfolio in accordance with the UK marketing plan and local customer plans.

Key Customers & Target Accounts

• GPs
• Practice‑Based Nurses
• Practice‑Based Pharmacies
• Healthcare Assistants
• Other relevant decision makers
• GP Practices
• Primary Care Networks / Practice Clusters

Portfolio Priorities

• AIR portfolio
• B Corp & Sustainability – shared agendas

Responsibilities

• Provide Chiesi’s single point of contact for customers, guiding them to key functions such as education, medical support, co‑creation partnerships and value‑add opportunities.
• Act as Chiesi’s Ambassador for Voice of the Customer, listening, learning and acting by responding to customer needs and feedback.
• Promote Chiesi AIR portfolio in collaboration with customers.
• Implement UK marketing strategies.
• Develop account plans for target PCNs, practice clusters and individual practices.
• Develop customer partnerships, enabling Chiesi to be a respiratory partner of choice.
• Pioneer both digital and face‑to‑face interactions, embracing new technology and platforms by utilising customer insights.
• Empathise with customers and recognise their challenges, working to support appropriate co‑created solutions such as collaboration opportunities, service offerings, co‑created projects and medical education.
• Tailor the Chiesi AIR portfolio to the customer agenda.
• Deliver KPIs, including sales, NPS, project delivery and customer satisfaction.
• Adhere to the ABPI Code of Practice, Chiesi policies, procedures and company values.
• Contribute to and support the UK Affiliate in pursuit of its B Corp credentials.

What You Will Need To Have

• Strong understanding of the NHS and customer priorities.
• Track record of delivering consistent sales results in accordance with set targets.
• Advanced selling skills and presentation skills.
• Robust clinical and market knowledge.
• Effective planning skills, through key account management techniques.
• Business planning skills, including the ability to produce business proposals and cases as required.
• Strong interpersonal skills, with an ability to develop long‑term relationships across key customer groups.
• Critical reasoning skills: capable of interpreting and subsequently using available data sources to enhance the effectiveness of customer planning.
• Robust IT skills.
• Full UK driving licence (with no more than 6 penalty points for new entrants).
• ABPI examination or working towards one.

Key Competencies and Skills

• Project Management and Account Planning.
• Strong interpersonal skills at all levels externally and internally.
• Analytical skills.
• Strong decision making.
• Affinity for digital media.
• High levels of empathy.
• Excellent in‑call quality.
• High level of disease and product knowledge.

Location

Field based – South East London

Employment Details

Full‑time, Entry level

Legal and EEO Statement

Chiesi is an equal opportunity employer committed to hiring a diverse workforce at all levels of our business. We provide reasonable adjustments upon request and ensure we comply with all relevant employment legislation.