Account Specialist - South East London

We have an exciting opportunity for an Account Specialist to join our AIR Field Sales team, covering South East London. At Chiesi, it is our people who are at the heart of what we do and achieve. A proud family business, we are a Top Employer and a Great Place to Work in the UK.

We provide an excellent benefits package, including:

• competitive salary
• sales target related bonus
• 25 days leave plus two additional paid well-being days
• group personal pension scheme with flexible contributions
• private medical insurance
• private dental insurance
• group life assurance
• employee assistance programme
• salary sacrifice and employee discount schemes
• annual high-performance incentive awards
• enhanced maternity, paternity and adoption policies
• paid carers leave
• professional development opportunities
• flexible smart working
• two dedicated volunteering days per year

We are committed to an inclusive recruitment process and will provide reasonable adjustments upon request. If this sounds like the next step in your journey, we’d love to hear from you!

This is what you will do:

• Act as single point of contact for the customer, working in partnership to facilitate the creation of solutions that meet the needs of our customers and Chiesi.
• The AS will be required to increase company revenues through promotion of Chiesi’s AIR Portfolio, in accordance with the UK marketing plan and locally developed customer plans.
• Key Customers & Target Accounts: GPs, Practice Based Nurses, Practiced Based Pharmacy, Health Care Assistant and other relevant decision makers.
• GP Practices, Primary Care Networks / Practice Clusters.
• Portfolio Priorities: AIR portfolio, B Corp & Sustainability – shared agendas.
• You will be responsible for Chiesi’s single point of contact for the customer, guiding them to key functions within Chiesi e.g. education, medical support, co-creation partnerships, value add opportunities.
• Chiesi’s Ambassador for Voice of the Customer (listen, learn and act by responding to customer needs and feedback).
• To successfully promote Chiesi AIR portfolio, in collaboration with our customers.
• To implement the UK marketing strategies.
• Development of account plans for target PCNs, practice clusters and individual practices.
• Development of customer partnerships, enabling Chiesi to be a respiratory partner of choice.
• Pioneer both digital and face to face interactions, embracing new technology and platforms by utilising customer insights.
• Empathising with our customers and recognising their challenges and work to support appropriate co-created solutions.
• Tailoring the Chiesi AIR portfolio to the customer agenda.
• Deliver KPIs, including (but not limited to) Sales, NPS, Project Delivery, Customer Satisfaction.
• Adhere to the ABPI Code of Practice and Chiesi’s policies, procedures and Company Values.
• Contribute and support the UK Affiliate in pursuit of its B Corp credentials.

You will need to have:

• Strong understanding of the NHS and customer priorities.
• Track record of delivering consistent sales results in accordance with set targets.
• Advanced selling skills and presentation skills.
• Robust clinical and market knowledge.
• Effective planning skills, through Key Account Management techniques.
• Business planning skills, including the ability to produce business proposals / cases as required.
• Strong interpersonal skills with an ability to develop long term relationships across key customer groups.
• Critical reasoning skills: capable of interpreting and subsequently using available data sources to enhance the effectiveness of customer planning.
• Robust IT skills.
• Full UK driving licence (with no more than 6 penalty points for new entrants).
• ABPI examination or working towards.

Key Competencies and Skills:

• Project Management and Account Planning.
• Strong interpersonal skills at all levels both externally and internally.
• Analytical skills.
• Strong decision making.
• Affinity for digital media.
• High levels of empathy.
• Excellent In Call Quality.
• High Level of Disease and Product Knowledge.

Location: Field based - South East London.

What we offer:

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way. We provide top-class benefits, including comprehensive healthcare programs, work-life balance initiatives. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, all designed to help you thrive. Chiesi is an equal opportunity employer committed to hiring a diverse workforce at all levels of our business.