At a Glance
- Tasks: Be the go-to person for customers, promoting Chiesi's AIR portfolio and building strong partnerships.
- Company: Join a leading healthcare company focused on improving patient outcomes.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and generous leave policies.
- Other info: Opportunities for professional development and community volunteering.
- Why this job: Make a real difference in healthcare while developing your career in a supportive environment.
- Qualifications: Strong NHS knowledge, sales experience, and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Who we are looking for
We are looking for a customer‑focused and commercially driven Account Specialist passionate about improving patient outcomes through strong partnerships and collaborative working.
You will have a good understanding of the NHS and customer priorities, be able to build trusted relationships across primary care, and communicate scientific and clinical information with confidence.
- This is what you will do
- Act as the primary point of contact for customers within your territory.
- Promote Chiesi's AIR portfolio in line with national and local priorities.
- Build and maintain strong partnerships with GPs, Practice Nurses, Practice‑Based Pharmacists, Healthcare Assistants and other key stakeholders.
- Develop and implement customer account plans across Primary Care Networks (PCNs), practice clusters and individual practices.
- Identify opportunities to support customers through education, medical support, co‑created projects and value‑add initiatives.
- Understand customer challenges and work collaboratively to develop tailored solutions.
- Utilise both digital and face‑to‑face engagement channels to maximise customer impact.
- Gather customer insights and act as the Voice of the Customer within Chiesi.
- Support Chiesi's sustainability agenda and B Corp commitments through partnership working and shared objectives.
- You will be responsible for
- Delivering sales, customer satisfaction, project delivery and other agreed KPIs.
- Increasing company revenues through the effective promotion of Chiesi's AIR portfolio.
- Implementing national marketing strategies within your local territory.
- Developing and maintaining strategic customer account plans.
- Building long‑term customer relationships that position Chiesi as a trusted respiratory partner.
- Tailoring portfolio discussions and solutions to align with customer priorities and local healthcare needs.
- Identifying and progressing business opportunities that support customer and organisational objectives.
- Ensuring customer feedback is understood and acted upon appropriately.
- Demonstrating full commitment to Health, Safety and Environment (HSE) standards and requirements.
- Adhering to the ABPI Code of Practice and all company policies, procedures and values.
- You will need to have
- A strong understanding of the NHS and its priorities.
- A proven track record of delivering sales results against agreed targets.
- Excellent communication, presentation and relationship‑building skills.
- Strong account planning and business planning capabilities.
- The ability to analyse, interpret and utilise data to inform customer plans and business decisions.
- Robust clinical and market knowledge.
- Strong project management and organisational skills.
- Excellent interpersonal skills, with the ability to develop long‑term customer relationships.
- Strong decision‑making and problem‑solving abilities.
- Good IT skills.
- A full UK driving licence with no more than six penalty points.
- An ABPI qualification or willingness to work towards achieving this.
- We would prefer for you to have
- Experience working within the pharmaceutical or healthcare industry.
- Knowledge of respiratory disease areas and therapies.
- Experience working with Primary Care Networks, GP practices and practice clusters.
- An understanding of customer account management techniques.
- Experience delivering customer‑focused projects or service improvement initiatives.
- Confidence using digital engagement channels and virtual platforms.
- Experience interpreting healthcare market and customer data.
- A strong understanding of sustainability and partnership working within healthcare.
- A passion for creating positive customer experiences and delivering tailored solutions.
Benefits
- Competitive salary
- Annual performance related bonus
- 25 days leave plus 2 additional paid well‑being days
- Group personal pension scheme with flexible contributions
- Private medical insurance
- Private dental insurance
- Group life assurance
- Employee assistance programme
- Salary sacrifice and employee discount schemes
- Annual high‑performance incentive awards
- Enhanced maternity, paternity and adoption policies
- Paid carers leave
- Professional development opportunities
- Flexible smart working policy
- Two dedicated volunteering days per year
- Location
Manchester, GB – Respiratory Sales & Marketing; coverage includes Thames Valley (Oxfordshire, Buckinghamshire, Berkshire, Northamptonshire).
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Contact Details:
Chiesi Farmaceutici S.p.A. Recruitment Team
We think you need these skills to ace Account Specialist - Thames Valley in Manchester
Customer Focus
Commercial Awareness
Understanding of NHS Priorities
Relationship Building
Communication Skills
Account Planning
Data Analysis
