Account Specialist - South Wales in Manchester

Chiesi is an international research-focused biopharmaceutical group with 90 years’ experience, operating in more than 30 countries, with its Headquarter in Parm, Italy.

More than 8000 employees across the group are united by a singular purpose: promoting a healthier world for our people, patients, and the planet.

This is what drives us as we research, develop, and market innovative drugs across our main therapeutic areas.

At Chiesi we are thinking generations ahead, driving sustainable innovation with purpose.

This fosters a culture of reliability, transparency, and ethical behaviour at every level.

As a Benefit Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact.

Diversity and inclusion are at the heart of who we are.

We believe our differences make us stronger.

We are a vibrant ecosystem of passionate, talented individuals united by strong values, each bringing unique perspectives that help us to continuously challenge the status quo for the better.

• Department: Respiratory Sales & Marketing
• Business Area: Sales
• Job Type: Direct Employee

Who we are looking for

We are looking for a customer-focused and commercially driven Account Specialist who is passionate about improving patient outcomes through strong partnerships and collaborative working.

You will have a good understanding of the NHS and customer priorities, with the ability to build trusted relationships across primary care.

You will be confident communicating scientific and clinical information, identifying customer needs and developing tailored solutions that create value for both the customer and Chiesi.

You will thrive in a dynamic environment, balancing strategic account planning with day-to-day execution, and will be motivated by delivering both customer and business outcomes.

• This is what you will do
• Act as the primary point of contact for customers within your territory.
• Promote Chiesi's AIR portfolio in line with national and local priorities.
• Build and maintain strong partnerships with GPs, Practice Nurses, Practice-Based Pharmacists, Healthcare Assistants and other key stakeholders.
• Develop and implement customer account plans across Primary Care Networks (PCNs), practice clusters and individual practices.
• Identify opportunities to support customers through education, medical support, co-created projects and value-add initiatives.
• Understand customer challenges and work collaboratively to develop tailored solutions.
• Utilise both digital and face-to-face engagement channels to maximise customer impact.
• Gather customer insights and act as the Voice of the Customer within Chiesi.
• Support Chiesi's sustainability agenda and B Corp commitments through partnership working and shared objectives.
• You will be responsible for
• Delivering sales, customer satisfaction, project delivery and other agreed KPIs.
• Increasing company revenues through the effective promotion of Chiesi's AIR portfolio.
• Implementing national marketing strategies within your local territory.
• Developing and maintaining strategic customer account plans.
• Building long-term customer relationships that position Chiesi as a trusted respiratory partner.
• Tailoring portfolio discussions and solutions to align with customer priorities and local healthcare needs.
• Identifying and progressing business opportunities that support customer and organisational objectives.
• Ensuring customer feedback is understood and acted upon appropriately.
• Demonstrating full commitment to Health, Safety and Environment (HSE) standards and requirements.
• Adhering to the ABPI Code of Practice and all company policies, procedures and values.
• You will need to have
• A strong understanding of the NHS and its priorities.
• A proven track record of delivering sales results against agreed targets.
• Excellent communication, presentation and relationship-building skills.
• Strong account planning and business planning capabilities.
• The ability to analyse, interpret and utilise data to inform customer plans and business decisions.
• Robust clinical and market knowledge.
• Strong project management and organisational skills.
• Excellent interpersonal skills, with the ability to develop long-term customer relationships.
• Strong decision-making and problem-solving abilities.
• Good IT skills.
• A full UK driving licence with no more than six penalty points.
• An ABPI qualification or willingness to work towards achieving this.
• We would prefer for you to have
• Experience working within the pharmaceutical or healthcare industry.
• Knowledge of respiratory disease areas and therapies.
• Experience working with Primary Care Networks, GP practices and practice clusters.
• An understanding of customer account management techniques.
• Experience delivering customer-focused projects or service improvement initiatives.
• Confidence using digital engagement channels and virtual platforms.
• Experience interpreting healthcare market and customer data.
• A strong understanding of sustainability and partnership working within healthcare.
• A passion for creating positive customer experiences and delivering tailored solutions.
• Location
• Manchester, GB

Benefits

• Competitive salary
• Annual performance related bonus
• 25 days leave plus 2 additional paid well-being days
• Group personal pension scheme with flexible contributions
• Private medical insurance
• Private dental insurance
• Group life assurance
• Employee assistance programme
• Salary sacrifice and employee discount schemes
• Annual high-performance incentive awards
• Enhanced maternity, paternity and adoption policies
• Paid carers leave
• Professional development opportunities
• Flexible smart working policy
• 2 dedicated volunteering days per year

We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed.

We welcome applications from individuals of all backgrounds and will provide reasonable adjustments throughout the recruitment process where required.

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