At a Glance
- Tasks: Support a stylish shopping experience by managing merchandise and assisting customers.
- Company: Join a fashion-forward team at White House Black Market.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be part of a team that empowers women to feel beautiful every day.
- Qualifications: Must be 18+, with strong communication and customer service skills.
The predicted salary is between 9.9 - 12.1 £ per hour.
Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.
POSITION OBJECTIVE
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations.
This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization.
We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!
- FUNCTIONAL RESPONSIBILITIES
- Operational Excellence
- Processes merchandise, ensuring items are properly stored, ticketed and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
- Ensures new products are properly merchandised and represented in a timely manner.
- Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable.
Accurately and timely completes store-to-store transfers and Locate requests.
- Ensures the visual packet materials, props and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
- Participates in pricing changes and markdowns.
- Alerts store management to cash supply needs.
- Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
- Assists with boutique cleanliness and organization
- Customer Experience
- Models, supports and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience
- Teamwork and Growth
- Promotes an inclusive, collaborative approach to problem solving
- Seeks personal developmental opportunities and readily solicits feedback
Other duties as assigned.
This position may be found in multiple brands. Some duties may vary from brand to brand.
QUALIFICATIONS
- High school diploma or equivalent
- Previous stock or cashier experience preferred
- Must be 18 years of age or older
- Excellent communication skills
- Excellent customer service skills
- Strong organizational skills and ability to multi-task in a fast-paced environment
- Able to learn or adapt to technology provided by the company
- Must be able to work the majority of the shift standing
- Ability to work quickly and within strict timelines
- Ability to demonstrate teamwork
- Exposure to visual merchandising and product placement techniques desired
- Communicate with customers, Associates, and Management; wear / communicate with headset
- Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
PHYSICAL REQUIREMENTS
- Constant Walking/Standing- 67-100% of 8-hour shift
- Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
- Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top talent to join our store teams.
When we do have an open position, we will review your application to determine if your qualifications are a match with our position requirements.
You may apply to any location or position at any time; however, the position to which you apply may not currently be open.
Accommodation is available to applicants for employment with disabilities.
To request accommodation during the application process, please contact your local Store Manager for assistance.
3536 Edinburgh Premium Outlet
Chico’s FAS, Inc. is an equal opportunity employer.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
#J-18808-Ljbffr
Support Associate - White House Black Market employer: Chico's FAS, Inc. - Retail
Chico's FAS, Inc. offers a vibrant and inclusive work environment where employees are encouraged to thrive in their roles as Customer-Focused Shop Operations Associates. With a strong emphasis on professional development and a commitment to customer satisfaction, team members benefit from comprehensive training, flexible scheduling, and opportunities for advancement within the retail sector. Located in a dynamic retail space, employees enjoy a supportive culture that values teamwork and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Chico's FAS, Inc. - Retail Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Associate - White House Black Market
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Chico's FAS, Inc. - Retail, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Chico's FAS, Inc. - Retail!
We think you need these skills to ace Support Associate - White House Black Market
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Chico's FAS, Inc. - Retail, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Chico's FAS, Inc. - Retail and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Chico's FAS, Inc. - Retail that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Chico's FAS, Inc. - Retail
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
