Chick-fil-A Liverpool - Front of House General Manager

Who We Are

At Chick‑fil‑A Liverpool, we believe every person has the potential to make a meaningful impact and positively shape the lives of others. Our goal is to create an environment that inspires, challenges, supports and develops every one of our team members in reaching their highest potential — both personally and professionally. We're not just about advertising and offering jobs. We are very selective in finding the right people for our restaurant teams because we want to help build careers and develop servant leaders who truly make a difference. We hire for potential, not perfection. As proud carriers of nearly 60 years of Chick‑fil‑A's legacy — built on exceptional food and genuine hospitality — we hold ourselves to a standard that goes beyond our food. Every day gives us an opportunity to honour that tradition and create moments that matter. At the heart of everything we do is a simple but powerful ambition: To Be The World’s Most Caring Company — for our team, our Guests, and our community. We believe in going above and beyond for each other and our Guests. If you want to grow in excellence, lead with purpose, and be part of a team that enjoys intentionally impacting lives, you belong here.

A little about the role

The Front of House General Manager reports directly to our restaurant Owner/Operator and serves as the senior leader for all guest‑facing operations. They are responsible for all Front of House staff and for ensuring every guest receives fast, accurate service delivered with genuine, heartfelt hospitality. This leader builds and develops a high‑performing team, drives operational excellence, and champions the systems that keep our Front of House running smoothly and consistently. They are passionate about growing and empowering future leaders, strengthening operational systems, and advancing Chick‑fil‑A Liverpool’s long‑term vision for culture, performance, and growth. Their leadership sets the tone, raises the standard, and inspires the team to deliver an exceptional experience every day. They understand that a team’s success is a direct reflection of the leader who built it.

How YOU will make a difference:

• Lead a Front of House team that delivers remarkable hospitality every shift to every guest — by setting clear service expectations, investing in staff development, and holding the bar high through ongoing coaching and performance oversight.
• Keep our Front of House running smoothly — overseeing the daily flow of orders, seating, and dining area standards.
• Lead with energy, keep the team focused, and ensure every guest has an exceptional experience.
• Monitor key metrics including payroll, productivity, wait times, and guest experience scores, using them to drive daily improvements.
• Partner closely with the Back of House team to keep the operation in sync and guarantee fast, accurate, on‑time delivery of every guest’s meal.
• Ensure every meal we serve is something we’re proud of — upholding quality checks that keep taste, presentation, and consistency at the heart of everything we do.
• Handle guest enquiries, complaints, and special requests with genuine care and professionalism — resolving every situation promptly and leaving each guest feeling heard, valued, and delighted.
• Drive LEAN initiatives across Front of House operations — identifying inefficiencies, acting quickly, and using team input to build a culture of continuous improvement.
• Help build and drive a training plan that empowers every Front of House team member, shift leaders included, to deliver our Winning Hearts Every Day strategy with real confidence and consistent excellence.
• Plan our Front of House Hospitality team’s recruitment initiatives, bringing in new Team Members and building strong induction plans that set them up for long‑term success.
• Own cash management across the restaurant — ensuring registers are accurately maintained, transactions are handled correctly, and all documentation is complete and compliant.
• Lead with servant leadership and flexibility — stepping into any role the business needs while inspiring and equipping your team to perform at their best.

What we love — and hope YOU do too:

• Being part of a team that genuinely looks out for one another — not just the guests.
• Growing every day — personally, professionally, and as a team.
• Taking pride in the small things — because the details are what make the difference.
• Bringing energy and positivity to every shift, even on the tough days.
• Making Chick‑fil‑A Liverpool a place our community is proud to have.

You’ll be a great fit for our team if this is YOU:

• Love helping others win by motivating, encouraging, and providing feedback.
• Have a passion for hospitality and a natural ability to make every guest feel like the most important person in the room.
• Have experience in a restaurant leadership role, preferably in a fast‑food quick‑service restaurant setting.
• A sharp eye for detail that never lets the small things slide.
• Can clearly communicate our vision and use forward‑thinking and planning to help move the team toward it.
• Thrive in a fast‑paced environment.
• Are a clear and confident communicator – especially in a noisy environment.
• Be able to lead and motivate a team in a fast‑paced environment.
• Lead by example and take pride in setting high standards.
• Enjoy solving problems.
• Physically able to lift and carry items weighing up to 15kg as required by the role.
• Have the flexibility to work varied shifts, including weekends and holidays.

What YOU can expect:

• To belong here.
• To be supported.
• To learn, grow, and develop.
• To be part of something bigger — a people‑first business that truly lives its values.
• To enjoy coming to work, surrounded by people who genuinely care and where your impact truly matters.
• Competitive pay that reflects the contribution you make to our team, our Guests, and our community.
• Flexible scheduling to suit your life — and we’re closed every Sunday.
• A uniform provided, so you’re set from day one.
• A free meal every shift.

A Place Where YOU Belong and Can Grow

To be our very best and live up to our ambition, we need the very best people in our team — not just in skills and experience, but in attitude and potential. We’re committed to building and retaining a diverse, inclusive team where every person feels valued, respected, and empowered to thrive. We assess all applications fairly and do not discriminate on any protected characteristic under the Equality Act 2010.