Team Leader in Kingston upon Thames

Chick-fil-A is coming to Kingston, bringing one of the most recognised hospitality brands from the United States to the local community. We are known for freshly prepared food, friendly service, and a culture that puts people first. We are passionate about creating meaningful career opportunities in hospitality. Whether you are looking for your first role, a part time position, or a long term career, we offer a supportive environment where Team Members can grow, develop leadership skills, and be part of a founding team from the ground up. Community matters to us. We are building a restaurant that is rooted in the area it serves, where Team Members feel proud of the impact they have locally and where Guests experience genuine care every time they visit. Our focus on people, excellence, and care guides how we show up for our Guests, our neighbours, and each other every day.

Pay: £13.50 to £14.50 per hour plus benefits

Location: Kingston upon Thames

Contract: Full Time

Start date: Late February

About the role

Imagine a job where you can build your future, make someone’s day, and have fun doing it. That is what it means to be a Chick-fil-A Team Member. You will work closely with an independent Owner/Operator, gain real world skills you will use for life, and be responsible for helping deliver the warm, signature service that makes Chick-fil-A remarkable. This is not just a job; it is an opportunity to make a difference in your community. As a Team Leader, you will take on additional responsibility during shifts, supporting Team Members, upholding standards, and helping the leadership team deliver a consistent, safe, and welcoming experience for both Guests and Team Members. You must be available to work weekdays and Saturdays, across mornings, afternoons, and evenings.

Why join us

• Be part of the opening team for the first Chick-fil-A restaurant in Kingston
• Join a founding leadership team with genuine career progression potential into senior roles
• Benefit from intentional, ongoing training and internal development from day one
• Work directly with the Owner/Operator and restaurant leadership team
• Closed on Sundays
• Competitive package, including free lunch when on shift

Responsibilities include

• Lead and support Team Members during shifts across front and back of house
• Participate operationally in daily restaurant activities during service
• Help plan and run shifts to ensure smooth, efficient operations
• Act as a key holder and support opening and closing of the restaurant in line with company procedures
• Set the standard for hospitality, food quality, cleanliness, and safety
• Coach and support Team Members in role, reinforcing training standards and positive behaviours
• Support the training of new starters and role model best practice on shift
• Maintain a clean, safe, and Guest ready environment at all times
• Champion health and safety, food hygiene, and compliance procedures
• Communicate clearly with Team Members and managers to support shift priorities
• Escalate issues appropriately to managers when required
• Demonstrate reliability, professionalism, and a positive attitude at all times
• Perform additional duties as required to support business needs

Physical and safety requirements

This role includes manual handling tasks, including lifting items of up to 15kg. Work involves standing for extended periods in a kitchen environment.

About you

• Experience in hospitality, quick service, or team leadership is required
• Enjoys supporting, coaching, and motivating others
• Leads by example and takes pride in setting standards
• Calm under pressure and able to work effectively in a fast paced environment
• Strong communicator with a people first mindset
• Reliable, organised, and consistent in your approach
• Motivated to develop further leadership capability and progress within the business