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- Tasks: Lead front of house operations, ensuring top-notch service and guest satisfaction.
- Company: Join Chick-fil-A, a renowned hospitality brand committed to community and care.
- Benefits: Competitive pay, free lunch on shifts, and Sundays off!
- Why this job: Be part of the founding team and shape a new restaurant experience.
- Qualifications: Experience in high-volume hospitality and a passion for coaching others.
- Other info: Great opportunities for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Chick-fil-A is coming to Kingston, bringing one of the most recognised hospitality brands from the United States to the local community. We are known for freshly prepared food, friendly service, and a culture that puts people first. We are passionate about creating meaningful career opportunities in hospitality. Whether you are looking for your first role, a part time position, or a long term career, we offer a supportive environment where Team Members can grow, develop leadership skills, and be part of a founding team from the ground up. Community matters to us. We are building a restaurant that is rooted in the area it serves, where Team Members feel proud of the impact they have locally and where Guests experience genuine care every time they visit. Our focus on people, excellence, and care guides how we show up for our Guests, our neighbours, and each other every day.
Pay: Competitive, plus benefits
Location: Kingston upon Thames
Contract: Full Time
Start date: Late February
About the role
Imagine a role where you can build your future, make someone’s day, and lead others to do the same. As Front of House Manager, you will be responsible for leading all Guest facing operations, developing people, and ensuring consistently high standards of service, efficiency, and quality. Working closely with the Owner/Operator and leadership team, you will set expectations, uphold Chick-fil-A values, and help deliver a calm, welcoming, and Guest focused experience, while creating a positive environment for Team Members. You must be available to work weekdays and Saturdays, across mornings, afternoons, and evenings.
Why join us
- Be part of the opening leadership team for a brand new Chick-fil-A restaurant in Kingston, working directly with the Owner/Operator and experienced leaders
- Clear development plan with genuine opportunities to progress within the business
- Closed on Sundays
- Competitive package, including free lunch when on shift
- Meaningful responsibility and ownership from day one
Responsibilities include
- Lead all front of house operations during shifts, ensuring strong execution and service standards
- Support planning and delivery of labour schedules and daily deployment
- Oversee guest facing areas including front counter and dining areas
- Manage speed of service, order accuracy, and the overall Guest experience
- Coach, develop, and support Team Leaders and Team Members through regular feedback
- Support recruitment, onboarding, and training for front of house roles
- Set the standard for hospitality, cleanliness, organisation, and safety
- Troubleshoot operational challenges and make confident decisions on shift
- Work closely with back of house leadership to ensure smooth service and communication
- Maintain a clean, safe, and Guest ready front of house environment at all times
- Demonstrate professionalism, accountability, and leadership presence on every shift
- Perform additional duties as required to support business needs
Physical and safety requirements
- This role includes manual handling tasks, including lifting items of up to 15kg
- Work involves standing for extended periods in a kitchen environment
About you
- Experience leading a high volume hospitality or quick service operation is required
- Enjoys coaching, developing, and motivating others
- Leads by example and takes pride in setting standards
- Calm under pressure and able to lead effectively in a fast paced environment
- Strong communicator with a people first mindset
- Experience and confidence to act as the most senior leader in the restaurant when required
- Motivated to grow as a leader within the business
Front of House Manager in Kingston upon Thames employer: Chick-fil-A Kingston
Contact Detail:
Chick-fil-A Kingston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Front of House Manager role.
✨Tip Number 2
Show up in person! If you’re keen on Chick-fil-A, pop by the restaurant and introduce yourself. It’s a great way to make a memorable first impression and show your enthusiasm for being part of their founding team.
✨Tip Number 3
Prepare for the interview by practising common questions related to hospitality management. Think about how you would handle guest complaints or lead a team during busy shifts. We want to see your leadership skills shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Chick-fil-A family in Kingston.
We think you need these skills to ace Front of House Manager in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to excellent service and how you’ve made a positive impact in previous roles.
Tailor Your Application: Make sure to customise your application to reflect the values of Chick-fil-A. Mention how you align with their focus on people, excellence, and care, and give examples of how you've embodied these principles in your work.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experience and skills, making it easy for us to see why you’d be a great fit for the Front of House Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our founding team!
How to prepare for a job interview at Chick-fil-A Kingston
✨Know the Brand Inside Out
Before your interview, make sure you research Chick-fil-A thoroughly. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their culture of care and community.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed others. Highlight how you maintain high standards under pressure, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about situations where you've had to troubleshoot operational challenges or manage guest experiences. Be ready to explain your thought process and the outcomes of your actions.
✨Emphasise Your People-First Mindset
Chick-fil-A values a people-first approach, so be sure to convey your commitment to creating a positive environment for both guests and team members. Share stories that illustrate your dedication to service excellence and how you foster a supportive atmosphere in your previous roles.
