At a Glance
- Tasks: Support the Admissions team by processing applications and responding to enquiries.
- Company: Join a vibrant and inclusive further education college.
- Benefits: Enjoy competitive pay, generous leave, and fantastic staff discounts.
- Other info: Dynamic environment with opportunities for personal growth and professional development.
- Why this job: Make a difference during the busy enrolment period and grow your skills.
- Qualifications: Strong admin and customer service skills; experience with IT systems is a plus.
The predicted salary is between 15.66 - 15.66 £ per hour.
Location: Crawley
£15.66 per hour
Variable hours. There are no guaranteed minimum hours of work for this post.
Role Overview
We are seeking a pool of Admissions Assistants to support the Admissions team during the busy enrolment period from 10 August to 16 September 2026. The role involves processing applications, responding to telephone and email enquiries, and contributing to the staffing of admissions events.
Key Skills & Qualifications
The ideal candidate will have strong administrative and customer service skills, attention to detail, and experience working in a customer service role. Experience with MIS systems is desirable, and the ability to learn new IT systems is essential.
Benefits
- Local Government Pension Scheme
- Generous Annual Leave Entitlement
- Family Friendly benefits
- Discount Schemes and much more
We also offer a range of staff benefits, highly competitive against private sector and other organisations, including:
- Discount schemes - discounts on shopping, restaurants, travel and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only).
- Continuous professional development opportunities - development days, funded apprenticeships and access to a range of other courses and activities.
And much more - check out the Staff Benefits booklet attached to this advert for more information about our fantastic range of benefits available to staff.
Work Environment
Working in a vibrant and inclusive further education college is an inspiring experience. Our staff are dedicated to delivering outstanding teaching, learning and support, encountering a diverse student body in a positive atmosphere with ample support services, innovative teaching methods, community engagement and a celebration of individual differences. It is an environment that fosters personal growth and collaboration, changing lives through learning.
Equal Opportunity & Safeguarding
The Chichester College Group is committed to safeguarding and promoting the welfare of children. All posts are subject to an enhanced Disclosure and Barring Service check, which may include a check of the barred lists and any relevant overseas checks. We vigorously pursue all references and safeguarding checks to ensure applicants are suitable to work with young people.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the role.
Admissions Assistant (Bank) [CW2690] in Crawley employer: Chichester College Group
The Chichester College Group is an exceptional employer, offering a vibrant and inclusive work environment in Crawley that fosters personal growth and collaboration. With competitive benefits such as a Local Government Pension Scheme, generous annual leave, and continuous professional development opportunities, employees are supported in their career journeys while contributing to a positive atmosphere that celebrates diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Assistant (Bank) [CW2690] in Crawley
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Chichester College Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Chichester College Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Admissions Assistant (Bank) [CW2690] in Crawley
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Chichester College Group.
How to prepare for a job interview at Chichester College Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Chichester College Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Chichester College Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
