Graduate Trading Application Support

This is a hybrid role, 2 days remote and 3 days in the office. Our client actively encourages diversity, equality, and inclusion within its workforce and welcomes applications from diverse backgrounds. An excellent opportunity has arisen for a Graduate Trading Application Support to join a friendly team. Ideally, we seek a recent graduate with a technical or finance-related degree. My client is a well-established exchange company based in the City, London. They work with some cutting-edge technologies, making this an excellent opportunity to join an innovative, forward-thinking company within the FinTech / Financial services space. Full on-the-job training will be provided, along with excellent career progression potential.

The successful candidate will join a friendly and supportive team. My client aims to recruit the best people from all walks of life and diverse backgrounds. If these sentiments resonate with you, then this could be the ideal place to start and develop your career.

• Competitive salary
• 25 days annual leave, excluding bank holidays
• Private medical insurance
• Flexible working hours
• Company pension
• Group policies – Life Assurance, Income Protection, and Critical Illness
• Discretionary bonus
• Share Incentive Plan
• Electric Car Scheme
• Enhanced Maternity and Paternity Policy
• Workplace Nursery Scheme
• Length of service holiday entitlement

Equal opportunities employer; all applicants considered without regard to race, gender, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

As a Graduate Trading Application Support Analyst, your primary responsibilities will include maintaining and operating the client exchange platforms. Full on-the-job training will be provided, with ample scope for learning and growth within the role. The list of supported exchanges may expand as the business grows. Some evening and weekend work may be required.

• Responsible for the day-to-day operation and maintenance of trading platforms.
• Providing first-line support via phone and help desk systems, handling basic issues, and escalating complex problems.
• Maintaining high customer service standards for support queries.
• Troubleshooting and gathering information for issue diagnosis and escalation.
• Maintaining security reference data related to securities across platforms.
• Updating and improving knowledge base and documentation.
• Collaborating with Compliance, Surveillance, Infrastructure, and Sales teams to monitor operations.
• Implementing and deploying changes to platforms.
• Compiling outage reports post-incident.
• Streamlining processes and following process maps to reduce risk.
• Working with internal teams to enhance operational tools and capture development requirements.

• Minimum 2:1 Degree in a technical, computer science, or finance-related field, or 2 years of relevant experience.
• Proficiency in Microsoft Excel and Office suite.
• Experience in operational or technical support roles.
• Strong communication skills, able to explain technical concepts simply.
• Confidence in handling inbound and outbound calls.
• Experience with FIX Protocol is a plus but not essential.
• Understanding of UK and EU equity markets and trade lifecycle is advantageous but not mandatory.
• Ability to write SQL queries and understand relational databases is preferred but not required.
• Experience with Unix/Linux servers is a plus.
• Familiarity with GIT version control or similar tools.
• Scripting experience (bash/shell, python, or similar) is desirable.

• Experience with Binary Protocols.
• Dashboard creation in Grafana.
• Experience with Atlassian suite.
• Basic networking concepts and troubleshooting skills (TCP/UDP, telnet, IP, Ports).

• Effective communicator.
• Detail-oriented, numerate, self-motivated.
• Team player, able to work independently.
• Interest in financial markets and understanding of operating in a regulated environment.