Graduate IT Support

Graduate IT Support (SQL, FIX Protocol, UNIX / LINUX, Trading, FinTech, Financial Technology, Computer Science or Finance Degree)

***This is a hybrid role, 2 days remote and 3 days in the office***

Our client actively encourages diversity, equality and inclusion within its workforce and welcomes applications from a diverse background. REC Solutions Limited does not discriminate in regards to age, gender, national origin, religion or any other basis.

An excellent opportunity has arisen for a Graduate IT Support to join a friendly team. Ideally, we seek a recent graduate with a technical, computer science or finance related degree. My client is a well-established exchange (FinTech, Financial Technology) company based in the City, London. They are working with some cutting-edge technologies, providing an excellent opportunity to join an innovative, forward-thinking company within the FinTech / Financial services space. Full on-the-job training will be provided along with excellent career progression potential.

The successful candidate will join a friendly and supportive team. My client aims to recruit the best people from all walks of life and diverse business backgrounds. If these sentiments align with your thinking, then my client could be the ideal place for you to start and develop your career.

Benefits (not exhaustive list):

• Competitive salary
• 25 days annual leave – not including bank holidays
• Private medical insurance
• Flexible working hours
• Company pension
• Group Policies – Life Assurance, Income Protection and Critical Illness
• Discretionary bonus
• Share Incentive Plan
• Electric Car Scheme
• Enhanced Maternity and Paternity Policy
• Workplace Nursery Scheme
• Length of service holiday entitlement
• My client is an equal-opportunities employer. All applicants will receive consideration for employment without regard to race, gender, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Overview:

• The primary responsibilities of the Graduate Trading Support Analyst will be maintaining and running the client exchange platforms. Full on-the-job training will be provided along with excellent scope for learning and growing within the role.
• My client is a growing business, and the list of exchanges which the Exchange Operations Team supports may grow in the future.
• There may also be some evening and weekend work.

Responsibilities and Duties:

• Responsible, along with other operational team members, for the day-to-day running and maintenance of the platforms.
• Providing first-line support, answering phone calls, and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person.
• Maintain a high degree of customer service for all support queries.
• Perform troubleshooting and collection of information for effective issue diagnosis and internal escalation.
• Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms.
• Maintain and enhance knowledge base and documentation.
• Work with other departments (Compliance, Surveillance, Infrastructure, and Sales) to ensure appropriately monitored live operations of all platforms.
• Raise and deploy changes to support the day-to-day running of multiple exchange platforms.
• Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified.
• Ensure processes are streamlined.
• Ensure process maps are followed to reduce risk.
• Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development.

Experience Essential:

• Ideally Degree level qualification (technical, computer science or finance related degree) and/or 2 years of experience.
• Proficient with Microsoft Excel and other Microsoft Office products.
• Prior experience in operation or technical support role.
• Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience.
• Confidence to take inbound calls and make outbound calls.
• Ideally Experience with FIX Protocol but not a must.
• Ideally Exposure to UK and EU equity markets including understanding of trade lifecycle but not a must.
• Ideally Ability to write SQL queries and a strong understanding of relational databases but not a must.
• Ideally Experience using Unix/Linux servers but not a must.
• Previous use of GIT version control or similar.
• Ideally Scripting experience e.g. bash/shell, python or similar.

Desired:

• Dashboard creation in Grafana.
• Previous experience with Atlassian product suite.
• Basic networking concepts and troubleshooting – TCP/UDP, telnet, IP, Ports etc.

Skills:

• Effective communicator.
• Attention to detail, numerate, self-motivated.
• Excellent team player, able to work on own initiative.
• Interest in financial markets and the requirements to operate effectively in a highly regulated environment.

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