At a Glance
- Tasks: Support HR operations, manage inquiries, and enhance employee experiences.
- Company: Join CME Group, a leading derivatives marketplace with a collaborative culture.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Dynamic role with opportunities for professional development and innovation.
- Why this job: Make a real impact in HR while working with industry experts.
- Qualifications: Experience in HR operations and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Lead HR Operations Analyst position is responsible for supporting the HR division as part of the HR Operations Team. This position is also responsible for reporting and works with all CME workers to assist them with inquiries providing first level support and escalating to COEs as needed.
Drive Operational Effectiveness: Provide first tier support and serve as the primary escalation point for second tier AskHR tickets. Meet service level agreements (SLAs), and handle complex, sensitive, and confidential requests and employee inquiries.
Support Data Integrity: Act as a key resource for Workday HCM by performing mass EIB loads, overseeing detailed data changes and organizational updates, and ensuring the accuracy of our central data repository.
Contribute to Team Growth: Elevate the team by guiding and providing feedback to more junior team members, identifying development opportunities, and setting a positive example within a performance-oriented culture.
Improve the Employee Journey: Support key processes throughout the employee lifecycle from onboarding to offboarding. Identify areas for improvement and implement automated solutions to enhance the employee experience.
Ensure Compliance: Lead thorough audits and testing for Workday releases while ensuring adherence to global labor laws and managing necessary regulatory reporting.
Provide Insightful Support: Collaborate with HR Tech to develop advanced dashboards and deliver key metrics that support leadership decision-making.
Lifecycle & Benefits Support: Oversee specific benefits (family leave, sickness) and manage offboarding/exit processes in partnership with Employee Relations.
What You’ll Bring:
- HRIS Expertise: Strong proficiency in enterprise HRIS / HCM (Workday preferred), including strong knowledge of business processes, EIBs, reporting, audits, and data maintenance processes.
- Operational Experience and Excellence: Proven ability to serve as an expert within the HR service center, manage high-volume tickets within a ticketing system (such as JIRA), and meet global SLAs. Strong attention to detail with the ability to execute with a high level of accuracy and acumen.
- Technical Capability: Experience in data quality assurance, auditing, and comprehensive system testing. Analytical mindset with experience leveraging AI tools to drive operational efficiency.
- Project Leadership: The ability to manage confidential, high-stakes HR projects from start to finish.
- Communication & Discretion: Excellent judgment in handling sensitive Employee Relations matters and navigating UK benefits and statutory leaves.
- Development Focus: A commitment to supporting talent growth and helping build a collaborative, effective HR Operations team.
Experience, Qualifications & Skills Requirements:
- Bachelor's degree in Human Resources, Business, or a related field (or equivalent experience) is desired.
- A CIPD qualification is desired but not essential.
- Demonstrable experience in a Lead or Senior role within HR Operations, HR Shared Service function, or a similar environment.
- Demonstrated problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills are required.
- A background in financial or professional services is ideal.
- Strong knowledge of legislation & governance.
- HCM/Workday Experience is essential.
- Experience with Google Workspace, Jira or a ticketing system.
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process.
Ld HR Specialist in Belfast employer: Chicago Mercantile Exchange
CME Group is an exceptional employer that prioritises employee growth and operational excellence within a dynamic HR Operations team. Located in a vibrant market environment, we offer a collaborative work culture that values diverse perspectives and fosters innovation, ensuring that every team member can contribute meaningfully to the employee journey. With a commitment to professional development and a focus on enhancing the employee experience, CME Group provides a unique opportunity for individuals looking to make a significant impact in their careers.
Contact Details:
Chicago Mercantile Exchange Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ld HR Specialist in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CME Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common HR scenarios and how you’d handle them. Think about your past experiences and be ready to share specific examples that showcase your skills in operational excellence and data integrity.
✨Tip Number 3
Show off your tech-savvy side! Be ready to discuss your experience with Workday and any other HRIS systems. Highlight how you've used data to drive decisions and improve processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CME Group team.
We think you need these skills to ace Ld HR Specialist in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead HR Operations Analyst role. Highlight your experience with HRIS, especially Workday, and any relevant operational excellence you've achieved. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about HR operations and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your problem-solving skills and attention to detail.
Showcase Your Technical Skills:Since this role requires strong technical capabilities, don’t forget to highlight your experience with data quality assurance and system testing. If you've used tools like Google Workspace or JIRA, make sure to mention those too – we love seeing that tech-savvy side of you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at CME Group!
How to prepare for a job interview at Chicago Mercantile Exchange
✨Know Your HRIS Inside Out
Make sure you brush up on your Workday HCM knowledge. Be ready to discuss how you've used it in previous roles, especially around data integrity and reporting. Familiarity with EIBs and audits will definitely give you an edge!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex HR issues in the past. Think about specific situations where you improved processes or resolved conflicts. This will demonstrate your analytical mindset and operational excellence.
✨Emphasise Team Collaboration
CME Group values teamwork, so be ready to talk about how you've supported junior team members or contributed to a positive team culture. Highlight any experiences where you’ve guided others or identified development opportunities.
✨Be Ready for Compliance Questions
Since compliance is key in this role, brush up on UK labour laws and any relevant regulations. Prepare to discuss how you've ensured adherence to these in your previous positions, as well as your experience with audits and regulatory reporting.
