At a Glance
- Tasks: Manage daily operations, sales pipeline, and marketing admin for a specialist glass repair company.
- Company: A niche subcontractor in glass polishing and surface repair with a skilled team.
- Benefits: Competitive salary, pension, and a visible role in a growing business.
- Other info: Enjoy autonomy in a small team without corporate nonsense.
- Why this job: Join a dynamic team and make a real impact in the construction and facilities management sectors.
- Qualifications: 3+ years in senior admin roles, strong sales and marketing skills, and a full UK driving licence preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Kent – Rochester
Employment: 25hrs per week, Permanent
Salary: DOE
About Us
We are a specialist subcontractor in glass polishing and hard surface repair. We work with main contractors on live construction sites, with facilities management teams across commercial estates, and directly with domestic clients to restore glass, frames, and other architectural finishes, saving replacement costs and programme time. We are not a glazing company. We are the team they call when glass and metal work is damaged, or a handover is at risk.
The Role
This is a true senior administrator role that sits at the centre of the business. You will run the day-to-day operations office, keep our sales pipeline moving, and own the marketing admin that brings in the next jobs. You will report directly to the Director and be the key link between our site technicians, construction clients, FM account managers, and domestic customers. It is perfect for someone who is highly organised, commercially sharp, and happy switching from a construction programme call to writing a case study in the same morning.
Key Responsibilities
- Operations
- Schedule and dispatch our surface repair technicians across construction, FM, and domestic jobs
- Manage RAMS, site inductions, toolbox talks and contractor portal compliance
- Track jobs from first call to sign-off, including quotations, purchase orders, variations, and invoicing
- Maintain van stock, consumables ordering and equipment calibration logs
- Act as first point of contact for site managers and FM helpdesks
- Sales Administration
- Qualify inbound leads from contractors, FM providers, and homeowners
- Prepare accurate repair quotations with photos/measurements, follow up, and convert
- Maintain CRM pipeline, update project trackers, and produce weekly sales reports
- Support tender submissions and framework onboarding for FM clients
- Marketing Administration
- Manage website enquiries, Google My Business Profile, and business listings
- Coordinate before/after photography from site teams and build case studies for LinkedIn and socials
- Run email campaigns to QSs, site managers and FM contacts
- Maintain marketing collateral, and PPE
What You’ll Bring
- 3+ years in a senior admin / office manager role in construction subcontracting, FM, trades, or field services
- Confident with job scheduling, quotations, and contractor compliance paperwork
- Strong sales admin skills: you follow up, you close the loop, you keep the CRM tidy
- Competent marketing admin: Canva, LinkedIn, Facebook, Website CRM, Google Analytics, Google Search Console, Google Ads. You do not need to be a designer
- Excellent written English, calm phone manner with site teams and homeowners
- Full UK driving licence preferred. CSCS Admin card is a plus
- Experience with BigChange CRM is ideal
What We Offer
- A genuine senior role with real autonomy in a profitable niche trade
- Company pension
- Small, skilled team. No corporate nonsense. Your work will be visible every week
We restore surfaces others write off. If you like running a tight operation and want to help grow a specialist business across construction, FM and domestic markets, send your CV and a short note on why this fits.
We are an equal opportunities employer. Applications reviewed on a rolling basis.
Senior Operations, Sales & Marketing Administrator in Rochester employer: Chicago Glass
Join a dynamic and skilled team in Rochester, Kent, where your role as a Senior Operations, Sales & Marketing Administrator will be pivotal to our success in the glass polishing and surface repair industry. We pride ourselves on a supportive work culture that values autonomy and visibility, offering you the chance to make a real impact while enjoying a competitive salary and company pension. With opportunities for professional growth and a focus on collaboration, this is an excellent place for those looking to thrive in a niche market without the corporate red tape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations, Sales & Marketing Administrator in Rochester
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Chicago Glass, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Senior Operations, Sales & Marketing Administrator at Chicago Glass.
We think you need these skills to ace Senior Operations, Sales & Marketing Administrator in Rochester
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Chicago Glass
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
