At a Glance
- Tasks: Lead a dynamic team of technicians and manage operations in a fast-paced environment.
- Company: Employee-owned specialist subcontractor in glass polishing and metalwork repair.
- Benefits: Competitive salary, profit share bonus, 20 days holiday, and company pension.
- Other info: Enjoy autonomy and visible leadership in a small, collaborative team.
- Why this job: Make a real impact while leading a passionate team in a supportive culture.
- Qualifications: 3+ years managing field-based teams and strong planning skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: Kent – Office based (no hybrid)
Employment: Full-time, Permanent - open to part time hours of 25 hours per week to suit working parent
Salary: Dependent on experience and hours
About Us
We are an employee-owned specialist subcontractor in glass polishing and architectural metalwork repair. We work with main contractors on live construction sites, with facilities management teams across commercial estates, and directly with domestic clients to restore glass, PPC and aluminium finishes – saving replacement costs and programme time. As an Employee Ownership Trust business, everyone here has a real stake in the work we deliver.
The Role
Reporting directly to the Managing Director, you will run the operational office and lead our national team of repair technicians. This is a people-first management role. You will make sure the right technician is on the right job, with the right kit, at the right time, and that standards stay high from first briefing to sign-off.
Key Responsibilities
- Team Leadership & Technician Management
- Lead, motivate and day-to-day manage a UK-wide team of glass and PPC/aluminium repair technicians
- Plan rotas, holidays, cover and emergency call-outs to keep nationwide coverage
- Hold daily briefings, toolbox talks and one-to-ones, set clear expectations on quality, safety and customer care
- Monitor performance, conduct site audits and carry out performance reviews and coaching
- Support recruitment, inductions, training and CSCS/CPD renewals, looking after technician welfare and development
- Operations Management
- Schedule and dispatch technicians across construction, FM and domestic jobs throughout the whole of the UK
- Manage all site compliance: RAMS, risk assessments, site inductions and contractor portals or PPQ submissions
- Be the first point of contact for site managers and FM helpdesks, resolving operational issues quickly
- Administration & Office Management
- Own the job lifecycle from enquiry to invoice: raise quotations, process purchase orders, track variations, and issue applications/invoices
- Maintain the job management system/CRM, keep records accurate and produce weekly operations reports
- Order consumables, manage van stock, PPE and equipment servicing/calibration logs
- Assist with supplier accounts, credit control chasing and purchasing ledger
- Assist with timesheets, absence records, and training logs
- Maintain insurances and compliance files that support trade accreditations and customer databases
What You’ll Bring
- 3+ years managing field-based technicians or trades teams in construction subcontracting, FM, or specialist services
- Proven man-management skills: you can lead a remote team, hold standards, and keep morale up
- Strong planner who can juggle multiple live sites and keep paperwork perfect
- Comfortable with contractor compliance and RAMS
- Excellent written English and calm phone manner with both site teams and homeowners
- Experience with BigChange preferred
- Full UK driving licence preferred. Experience with glass, PPC or aluminium trades is a strong plus
What We Offer
- A genuine manager role with real autonomy and direct responsibility for your team
- Employee Ownership Trust benefits: annual tax-free profit share bonus up to £3,600, plus an employee voice in how the business is run
- 20 days holiday plus bank holidays
- Company pension and phone
- Small, employee-owned team where your leadership will be visible every week
Operations and Admin Manager in Rochester employer: Chicago Glass
As an employee-owned specialist subcontractor in glass polishing and architectural metalwork repair, we pride ourselves on fostering a people-first work culture where every team member has a stake in our success. Located in Kent, we offer a supportive environment with opportunities for professional growth, including leadership roles and direct involvement in decision-making processes. Our commitment to employee welfare is reflected in our generous benefits, including a tax-free profit share bonus and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations and Admin Manager in Rochester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations and Admin Manager at Chicago Glass!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Chicago Glass or be willing to refer you for that Operations and Admin Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Chicago Glass who’s on the lookout for their next Operations and Admin Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations and Admin Manager role at Chicago Glass!
We think you need these skills to ace Operations and Admin Manager in Rochester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Chicago Glass. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Chicago Glass
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Chicago Glass. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
