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- Tasks: Manage customer communications and produce reports to enhance client relationships.
- Company: Dynamic connectivity solutions provider based in Birmingham.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Join a team focused on delivering exceptional customer experiences and driving business success.
- Qualifications: Strong communication skills and advanced Microsoft Excel abilities required.
- Other info: Flexible working hours with a focus on teamwork and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A connectivity solutions provider in Birmingham seeks a Customer Experience professional to support client accounts and maintain relationships. The ideal candidate will demonstrate strong communication skills, advanced abilities with Microsoft Excel, and flexibility in working hours.
Responsibilities include:
- Managing customer communications
- Producing reports
- Ensuring KPIs are met while representing the company effectively
This full-time role requires office presence while contributing to business growth and customer satisfaction.
Customer Experience Lead: UK Accounts & Support in Birmingham employer: CHH
Contact Detail:
CHH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead: UK Accounts & Support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your communication skills. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and how it aligns with the role.
✨Tip Number 3
Showcase your Excel skills! Since this role requires advanced abilities with Microsoft Excel, brush up on your skills and be ready to discuss how you've used them in past roles. Maybe even prepare a quick example to share during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Customer Experience Lead: UK Accounts & Support in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about customer experience, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively manage customer communications.
Excel at Excel: We’re looking for someone with advanced abilities in Microsoft Excel. Don’t forget to mention any relevant experience or projects where you’ve used Excel to produce reports or analyse data. It’ll show us you’re ready to hit the ground running!
Flexibility is Key: This role requires flexibility in working hours, so let us know about your availability. If you have experience managing different schedules or adapting to changing demands, share that in your application to show you’re a great fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CHH
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience. Be ready to discuss how you've handled client accounts in the past and what strategies you've used to maintain strong relationships. This shows you're not just familiar with the role but genuinely passionate about enhancing customer satisfaction.
✨Excel Like a Pro
Since advanced Excel skills are a must, practice using functions, pivot tables, and data visualisation techniques. Bring examples of reports you've created or analyses you've conducted in previous roles. This will demonstrate your capability and confidence in handling data effectively.
✨Flexibility is Key
Be prepared to discuss your flexibility regarding working hours. Share examples of times when you've adapted to changing schedules or demands. This will show that you're ready to go the extra mile to meet client needs and support the team.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. During the interview, listen actively and respond thoughtfully to questions. This will help you build rapport with the interviewer and showcase your interpersonal skills.
