Customer Experience Executive in Birmingham

CHH Conexoperates at the heart of key vertical markets, delivering connectivity solutions that power almost every industry and contribute towards smart city transformation. We are a leading provider of bespoke cable assemblies, integrated cabinets and managed services that support engineers in the field across several diverse vertical markets. CHH is an innovative and growing company that invests in developing its people and operates responsibly to benefit our stakeholders and the environment.

We are expanding our Customer Experience team in Birmingham and are looking to add an experienced Customer Executive to manage client accounts, build strong customer relationships, and liaise with business leaders to ensure customer requirements are met.

Responsibilities

• Communicate with customer contacts to address requirements, investigate and resolve issues.
• Serve as a reliable and dedicated contact for customers, keeping the service running smoothly.
• Run and develop reports from IT systems, providing analysis and clear presentation.
• Ensure all KPIs are understood, reviewed and met.
• Attend internal and external meetings with customers in a professional manner, representing CHH in line with its values.
• Promote CHH products and services, educating yourself and your customers when new products and services are launched.
• Monitor and respond to the ticketing system in line with SLAs.
• Maintain effective working relationships with other CHH departments.
• Keep all areas of the business up to date with the latest information and actions.

Ideal Candidate

• Advanced Microsoft Excel skills, qualifications or training.
• Intermediate Microsoft Outlook skills.
• Experience leading meetings with internal or external clients.
• Ability to prepare action plans.
• Strong written and verbal communication skills.
• A good multitasker, problem solver, and able to prioritise workload.
• Flexible approach to non‑standard working hours to provide appropriate coverage for customers.
• Willingness to travel to customer or internal locations across the UK.

Job Details

• Location: Birmingham, England, United Kingdom
• Employment type: Full‑time
• Seniority level: Entry level
• Working hours: 38 hours per week, 5 days on site (office based)