Operations Team Lead

Are you ready to join a fast-growing company with a strong mission to drive sustainability and innovation? At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout.

CHG_MERIDIAN is looking for an 'A-Player' Operations Team Lead, who is a well-rounded individual that combines expertise, passion, integrity and innovation to the seamless and efficient processing of all activities including and not limited to End of Lease Activities, Customer-service and in-life query management, Lease schedule and Acceptance certificate creation.

As an Operations Team Leader you are responsible for the management and development of the Operations (OPS) Team in the UK/Ireland region, with a direct focus on the local market. The role serves as a key decision-maker and escalation point for the local operations team, and is accountable for the local oversight, review and management of general controlling across all operational activities.

Areas of Responsibility

• Critical Controlling & Performance Steering:

• Identification of driving factors and actions to help resolve and/or improve performance
• Prioritisation of key tasks across the operations specialist team
• Highlighting of patterns or risks to relevant stakeholders (e.g. monthly business reviews)
• Performance management and trend analysis
• Maintaining accurate data in all relevant systems to support project requirements
• Working alongside the local Customer Experience Specialists to address critical operational pain-points and in the implementation of process improvements
• Identification of process improvement opportunities, including automation where possible

• Increase ‘standardisation’ of deals > reducing questions and handling-time by operations
• Prioritisation of pain-point initiatives, and allocation of operations resources as required
• Feed of local operational reporting into regional reporting packs
• Critical operational representative in all local workshops with key stakeholders (e.g. account managers, finance departments, VPs, etc.)

• Periodic reporting and updates to the business on the tracking and overall development of the local operations team.
• Coaching and developing team members to ensure they meet performance and development goals
• Team representative in all regional and/or relevant stakeholder meetings (globally, regionally, externally if applicable)

Required Skills

• In-depth process and system workflow understanding in general back office and after-sales operations; a leasing background is an advantage
• Strong understanding of CHG solution offerings, including customer-service management and or other related services within a leasing or after-sales operational perspective
• Strong understanding of asset/I.T fleet management and leasing options
• Strong understanding of Lease Rate Factors application and calculation of lease payments.
• Strong understanding of contractual requirements and leasing models
• Operational deal coordination (‘War Room’ Approach) with key stakeholders
• Detailed opportunity calculation and pricing
• Strong attention to detail and high level of accuracy in processing
• Fast turnaround times and ability to prioritise workloads (excellent time management)
• Customer Service – able to respond holistically and clearly to customer requests and escalations (exception and high-care accounts) in a professional manner, particularly in writing.
• Stakeholder management – able to coordinate between multiple teams/people, especially account managers and other internal departments.
• Consulting – provides advice and guidance to customers and sales, from an operations perspective.
• Negotiation and persuasion skills – ability to drive a preferred outcome, operationally

Shape the future with us! Embark on an exhilarating journey with CHG-MERIDIAN, contributing to our technology2use. Make a real impact on the global economy through our innovative, digital, and business model.

What we offer:

• Competitive salary structure and other benefits
• Study support
• Extensive On-boarding phase and individually planned introduction training
• Hybrid working model
• Flexible working hours
• 25 vacation days (additional days added each year to max 30 days)
• Company Pension Scheme
• Free eye-tests
• 2 weeks of Workation per year
• Private Medical Insurance
• Joint events: Start-up seminar, different holiday parties, after works, etc.
• International environment in a stable, continuously growing, and successful company
• Health and well-being initiatives
• An adventure within a fast-growing company where you can develop yourself and have fun!

Diversity, equity and inclusiveness commitment:

CHG-MERIDIAN embraces individuals from all backgrounds and perspectives to create a welcoming and collaborative workplace. We are committed to equal opportunity and diversity to promote a work environment that is free from discrimination and harassment. All individuals are treated with fairness, respect, equality, and dignity. We provide and promote an inclusive workplace where diversity is valued, and social and cultural backgrounds are embraced. Our commitment to diversity underpins every stage of the recruitment process.

Our daily lived values are passion, respect, trust, ownership, integrity, and customer focus.