At a Glance
- Tasks: Process customer leases accurately and efficiently while collaborating with a dynamic team.
- Company: Join a forward-thinking company in Egham with a supportive work culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Great career development prospects in a fast-paced environment.
- Why this job: Be a key player in enhancing customer experiences and streamlining operations.
- Qualifications: Strong attention to detail, organisational skills, and basic finance knowledge required.
The predicted salary is between 30000 - 40000 € per year.
Role purpose: The Operations Specialist (OPS) is responsible for the timely and accurate processing of all system and workflow tasks related to a customer’s lease. The OPS team provides a critical function in executing all customer-facing operational activities across the lifecycle of the lease and in managing the customer, supplier and other stakeholders across this process. The OPS works hand-in-hand with the Customer Experience Specialist to ensure customer-related system and functional tasks are completed within agreed service levels and processing times. Accuracy and detail are considered key to the success of this role, with an objective of standardising tasks where possible to ensure more efficient workflow management. The OPS team are considered system experts for all leasing activities and a main point of contact for our customers. You will be joining a great team, based in Egham, where you will be working in the office 3 days per week and 2 days working from home.
Key Tasks
- System Workflow Processing
- Order and Delivery: creating orders on behalf of the customer/CHG, following up on contractual delivery and signatures
- Lease Processing: processing purchases (invoices), lease schedule creation, installation certificates, invoice group creation
- In Life Processing: portfolio updates, lease schedule adjustments
- End of Lease: return processing, preparing collections, creating sales agreements, extension or run-on processing
- Supplier Engagement
- Creating suppliers in CRM
- Liaising with suppliers in payment updates and/or purchase queries
- Document Management
- Mail in and out documentation (incl. general document preparation)
- ELO document storage and workflow
- Customer Service
- Liaising with customers on standard queries and tasks as requested by Account Managers, the Customer directly or the Customer Experience Specialist.
- Regular engagement with Customer Experience Specialist in identifying issues with process and/or raising of escalations.
- Engagement with regional OPS network in the identification of task standardisation (where possible) and process improvement opportunities.
- Ad hoc reporting/data requirements, as required.
- Adherence to Process
- Controlling: Purchases
- End of Lease Requests
- Lease Schedule and Document Creation
- Invoices and Asset Allocation
Required Skills
- Technical Skills
- Fundamentals Understanding of, or exposure to, general finance and/or leasing.
- Good level of excel, reconciliation and analysis skills
- Experience with ticketing or email systems
- Contractual understanding
- To be developed: In-depth process and workflow understanding of in-house used systems (iClass, CRM etc.)
- Strong understanding of asset/IT fleet management
- Leasing models
- Lease Rate Factors and calculations
- MLA and Lease Schedule understanding
- Soft Skills
- Strong attention to detail and high level of accuracy
- Organizational skills and ability to multi-task or balance workload
- Ability to learn quickly and drive efficiencies
- Customer Service – able to respond holistically and clearly to customer requests (standard/flow customers only) in a professional manner, particularly in writing.
Operations Specialist in Surrey employer: CHG-MERIDIAN UK
Join a dynamic team as an Operations Specialist in Egham, where we prioritise accuracy and efficiency in managing customer leases. Our collaborative work culture fosters professional growth, offering opportunities to enhance your skills while enjoying the flexibility of a hybrid working model. With a focus on employee development and a supportive environment, we are committed to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Specialist in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and think about how your skills as an Operations Specialist can add value. This will help you stand out during the interview.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and workflow management. Being articulate and confident will show that you're ready to tackle the challenges of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team.
We think you need these skills to ace Operations Specialist in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Specialist role. Highlight your experience with system workflow processing and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Showcase Attention to Detail:Since accuracy is crucial for this role, emphasise your attention to detail in your application. Use examples from your past experiences where you successfully managed tasks that required precision. We love seeing candidates who take pride in their work!
Be Clear and Concise:When writing your cover letter, keep it clear and concise. Address how your skills align with the responsibilities mentioned in the job description. We appreciate straightforward communication, so make it easy for us to see why you're a great fit!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CHG-MERIDIAN UK
✨Know Your Stuff
Make sure you understand the basics of finance and leasing, as well as the specific systems mentioned in the job description. Brush up on your Excel skills and be ready to discuss how you've used them in past roles.
✨Show Off Your Attention to Detail
Since accuracy is key for this role, prepare examples that showcase your attention to detail. Think of times when your meticulousness made a difference in your work or helped solve a problem.
✨Be Customer-Centric
The Operations Specialist role involves liaising with customers and suppliers, so be ready to talk about your customer service experience. Share stories where you went above and beyond to meet customer needs or resolve issues.
✨Prepare for Process Improvement Discussions
The company values efficiency and standardisation, so think about any process improvements you've implemented in previous jobs. Be prepared to discuss how you identified inefficiencies and what steps you took to enhance workflows.
