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- Tasks: Process leases and manage customer interactions with precision and efficiency.
- Company: Join a dynamic team in Egham, blending office and remote work.
- Benefits: Flexible working arrangements and opportunities for professional growth.
- Other info: Collaborate with a supportive team and engage in continuous improvement.
- Why this job: Be a key player in enhancing customer experiences and streamlining operations.
- Qualifications: Attention to detail, organisational skills, and a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Specialist (OPS) is responsible for the timely and accurate processing of all system and workflow tasks related to a customer's lease. The OPS team provides a critical function in executing all customer-facing operational activities across the lifecycle of the lease and in managing the customer, supplier and other stakeholders across this process.
The OPS works hand-in-hand with the Customer Experience Specialist to ensure customer-related system and functional tasks are completed within agreed service levels and processing times. Accuracy and detail are considered key to the success of this role, with an objective of standardising tasks where possible to ensure more efficient workflow management. The OPS team are considered system experts for all leasing activities and a main point of contact for our customers.
You will be joining a great team, based in Egham, where you will be working in the office 3 days per week and 2 days working from home.
Key Tasks- System Workflow Processing
- Order and Delivery: creating orders on behalf of the customer/CHG, following up on contractual delivery and signatures
- Lease Processing: processing purchases (invoices), lease schedule creation, installation certificates, invoice group creation
- In Life Processing: portfolio updates, lease schedule adjustments
- End of Lease: return processing, preparing collections, creating sales agreements, extension or run-on processing
- Creating suppliers in CRM
- Liaising with suppliers in payment updates and/or purchase queries
- Mail in and out documentation (incl. general document preparation)
- ELO document storage and workflow
- Liaising with customers on standard queries and tasks as requested by Account Managers, the Customer directly or the Customer Experience Specialist.
- Regular engagement with Customer Experience Specialist in identifying issues with process and/or raising of escalations.
- Engagement with regional OPS network in the identification of task standardisation (where possible) and process improvement opportunities.
- Ad hoc reporting/data requirements, as required.
- Purchases
- End of Lease Requests
- Lease Schedule and Document Creation
- Invoices and Asset Allocation
- Technical Skills
- Understanding of, or exposure to, general finance and/or leasing.
- Good level of excel, reconciliation and analysis skills
- Experience with ticketing or email systems
- Contractual understanding
- To be developed: In-depth process and workflow understanding of in-house used systems (iClass, CRM etc.)
- Strong understanding of asset/IT fleet management
- Leasing models
- Lease Rate Factors and calculations
- MLA and Lease Schedule understanding
- Strong attention to detail and high level of accuracy
- Organizational skills and ability to multi-task or balance workload
- Ability to learn quickly and drive efficiencies
- Customer Service – able to respond holistically and clearly to customer requests (standard/flow customers only) in a professional manner, particularly in writing.
Operations Specialist in Egham employer: CHG-MERIDIAN UK
Contact Detail:
CHG-MERIDIAN UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist in Egham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your past work that demonstrate your attention to detail and organisational abilities. This will help you stand out as a candidate who can handle the demands of the Operations Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Specialist in Egham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Specialist role. Highlight your experience with system workflow processing and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in finance or leasing can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Attention to Detail: Since accuracy is crucial for this role, make sure your application is free from typos and errors. Double-check everything before you hit send. We appreciate candidates who take pride in their work and pay attention to the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at CHG-MERIDIAN UK
✨Know Your Systems
Familiarise yourself with the systems mentioned in the job description, like iClass and CRM. Being able to discuss how you’ve used similar systems or your willingness to learn will show that you're ready to hit the ground running.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a report or ensuring a process ran smoothly, these stories will highlight your fit for the role.
✨Demonstrate Customer Service Skills
Think of situations where you’ve successfully handled customer queries or issues. Be ready to explain how you approached these situations and what the outcomes were, as this role heavily involves liaising with customers.
✨Prepare for Process Improvement Discussions
Research common challenges in operations and think about how you might improve processes. Be prepared to share your ideas during the interview, as the company values efficiency and standardisation in workflows.