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- Tasks: Manage lease processes and ensure smooth operations for customers and suppliers.
- Company: Join a dynamic team in Egham with a focus on customer satisfaction.
- Benefits: Flexible work schedule: 3 days in the office, 2 days remote.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Be a key player in enhancing customer experiences and operational efficiency.
- Qualifications: Attention to detail, organisational skills, and a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Role purpose: The Operations Specialist (OPS) is responsible for the timely and accurate processing of all system and workflow tasks related to a customer’s lease. The OPS team provides a critical function in executing all customer-facing operational activities across the lifecycle of the lease and in managing the customer, supplier and other stakeholders across this process. The OPS works hand-in-hand with the Customer Experience Specialist to ensure customer-related system and functional tasks are completed within agreed service levels and processing times. Accuracy and detail are considered key to the success of this role, with an objective of standardising tasks where possible to ensure more efficient workflow management. The OPS team are considered system experts for all leasing activities and a main point of contact for our customers. You will be joining a great team, based in Egham, where you will be working in the office 3 days per week and 2 days working from home.
Key Tasks
- System Workflow Processing
- Order and Delivery: creating orders on behalf of the customer/CHG, following up on contractual delivery and signatures
- Lease Processing: processing purchases (invoices), lease schedule creation, installation certificates, invoice group creation
- In Life Processing: portfolio updates, lease schedule adjustments
- End of Lease: return processing, preparing collections, creating sales agreements, extension or run-on processing
- Creating suppliers in CRM
- Liaising with suppliers in payment updates and/or purchase queries
- Mail in and out documentation (incl. general document preparation) ELO document storage and workflow
- Liaising with customers on standard queries and tasks as requested by Account Managers, the Customer directly or the Customer Experience Specialist.
- Regular engagement with Customer Experience Specialist in identifying issues with process and/or raising of escalations.
- Engagement with regional OPS network in the identification of task standardisation (where possible) and process improvement opportunities.
- Ad hoc reporting/data requirements, as required.
Adherence to Process Controlling:
- Purchases
- End of Lease Requests
- Lease Schedule and Document Creation
- Invoices and Asset Allocation
Required Skills
- Technical Skills
- Understanding of, or exposure to, general finance and/or leasing.
- Good level of excel, reconciliation and analysis skills
- Experience with ticketing or email systems
- Contractual understanding
- To be developed: In-depth process and workflow understanding of in-house used systems (iClass, CRM etc.)
- Strong understanding of asset/IT fleet management
- Leasing models
- Lease Rate Factors and calculations
- MLA and Lease Schedule understanding
- Strong attention to detail and high level of accuracy
- Organizational skills and ability to multi-task or balance workload
- Ability to learn quickly and drive efficiencies
- Customer Service – able to respond holistically and clearly to customer requests (standard/flow customers only) in a professional manner, particularly in writing.
Locations
Operations Specialist in Egham, Surrey employer: CHG-MERIDIAN UK
Contact Detail:
CHG-MERIDIAN UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist in Egham, Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their operations and think about how your skills can contribute to their success. This will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience with system workflow processing and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Operations Specialist in Egham, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Specialist role. Highlight your experience with system workflow processing and customer service, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Attention to Detail: Since accuracy is crucial for this role, don’t forget to showcase your attention to detail in your application. Use specific examples from your past experiences where you’ve demonstrated this skill. We love seeing candidates who take pride in their work!
Be Clear and Concise: When writing your cover letter or any application materials, keep it clear and concise. We appreciate straightforward communication, especially since you'll be liaising with customers and suppliers. Make every word count!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at CHG-MERIDIAN UK
✨Know Your Stuff
Make sure you understand the basics of finance and leasing, as well as the specific systems mentioned in the job description like iClass and CRM. Brush up on your Excel skills too, as you'll likely need to demonstrate your ability to analyse data during the interview.
✨Show Off Your Attention to Detail
Since accuracy is key for this role, be prepared to discuss examples from your past where your attention to detail made a difference. Whether it was catching an error in a report or ensuring a customer’s request was fulfilled perfectly, these stories will highlight your fit for the position.
✨Demonstrate Your Organisational Skills
The role requires juggling multiple tasks, so think of ways you've successfully managed competing priorities in the past. Share specific strategies you use to stay organised and how they’ve helped you meet deadlines or improve workflow.
✨Engage with Customer Service Scenarios
Prepare for questions about customer service by thinking through common scenarios you might face in this role. Be ready to explain how you would handle standard queries or escalate issues, showcasing your ability to communicate clearly and professionally.