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For Companies At a Glance
- Tasks: Manage reservations, greet guests, and ensure smooth daily operations.
- Company: Chez Antoinette, a vibrant French brasserie in Covent Garden.
- Benefits: Competitive hourly wage, friendly team, and immediate start.
- Why this job: Join a passionate team and enhance guest experiences in a lively environment.
- Qualifications: Hospitality experience and strong organisational skills required.
- Other info: Perfect for those who thrive in fast-paced settings and love customer interaction.
The predicted salary is between 13 - 16 £ per hour.
About us
Chez Antoinette Victoria is a French Brasserie with a very much homemade cuisine, the food is based on organic, seasonal and fresh produce.
Schedule
- Tuesday – Friday: 11:00 – 21:00 (1-hour break) — Host & Admin
- Saturday: 11:00 – 21:00 (1-hour break) — Host only
Role Overview
We are looking for a confident, organised, and hospitality-experienced Host/Admin to join the team at Chez Antoinette Victoria. This role is essential in ensuring smooth daily operations, excellent guest experience, and efficient reservation and seating management. The successful candidate will be the primary point of contact for reservations, guest enquiries, and front-of-house coordination, working closely with the team to maintain high service standards.
Key Responsibilities
- Reservations & Systems
- Manage SevenRooms and OpenTable on a daily basis, including settings, experiences, and offers.
- Booking updates and availability control.
- Organise table seating and manage the floor plan.
- Assign tables and plan shifts in advance.
- Handle group bookings up to 30 guests.
- Work alongside our Events Manager for events of 30+ guests.
- Guest Experience
- Welcome and greet guests professionally.
- Answer phone enquiries in a clear and friendly manner.
- Manage email enquiries efficiently and promptly.
- Be responsible for guest reviews and follow-up where needed.
- Operations & Administration
- Prepare and place table cards as required.
- Ensure menus and outdoor boards are updated.
- Support front-of-house organisation and coordination.
- Maintain high standards of presentation and service.
What we are looking for
- Background in hospitality.
- Experience with reservation systems (SevenRooms/OpenTable preferred).
- Strong organisational skills.
- Excellent communication skills.
- Confident and mature demeanour.
- Ability to multitask in a fast-paced environment.
- Professional and welcoming attitude.
Experience & Details
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Schedule: Tuesday – Saturday: 11:00 – 21:00
- Salary: up to £16 hourly
- Starting time: Immediate start!
About Chez Antoinette
Independent French restaurant/bistrot located in the heart of Covent Garden Market. We offer simple yet good quality food with super friendly service.
Host / Admin in Westminster employer: Chez Antoinette
Contact Detail:
Chez Antoinette Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host / Admin in Westminster
✨Tip Number 1
Get to know the restaurant scene in your area! Familiarise yourself with local eateries, especially those that align with your interests. This way, when you walk into an interview, you can chat about their menu or vibe, showing you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Host/Admin, you'll be the face of the restaurant. Role-play with friends or family to nail that warm greeting and clear phone manner. Confidence is key, so let your personality shine through!
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups. You never know who might have a lead on a job or can give you insider tips about Chez Antoinette. Plus, it’s a great way to meet potential colleagues!
✨Tip Number 4
Apply directly through our website! It shows initiative and gives us a chance to see your enthusiasm for the role. Make sure to highlight your relevant experience and how you can contribute to creating an amazing guest experience at Chez Antoinette.
We think you need these skills to ace Host / Admin in Westminster
Some tips for your application 🫡
Show Your Hospitality Experience: Make sure to highlight any previous roles in hospitality. We want to see how your experience aligns with our need for a confident and organised Host/Admin who can manage reservations and guest interactions smoothly.
Be Clear and Friendly: When writing your application, keep your tone friendly and professional. We appreciate clear communication, so make sure your email and any other correspondence reflect that welcoming attitude we value at Chez Antoinette.
Tailor Your Application: Take a moment to tailor your application to the specific role. Mention your familiarity with reservation systems like SevenRooms or OpenTable, as this will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Chez Antoinette
✨Know the Menu Inside Out
Familiarise yourself with Chez Antoinette's menu and the concept of homemade French cuisine. Being able to discuss the dishes confidently will show your genuine interest in the restaurant and help you connect with the interviewers.
✨Master the Reservation Systems
Since experience with SevenRooms and OpenTable is preferred, take some time to learn the basics of these systems. Even if you haven't used them before, showing that you've done your homework will impress the interviewers and demonstrate your proactive attitude.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you successfully managed reservations or coordinated events. Highlighting your ability to multitask and stay organised in a fast-paced environment will be key to showcasing your fit for the role.
✨Practice Your Communication Skills
As the first point of contact for guests, excellent communication is crucial. Practice answering common interview questions clearly and confidently, and think about how you would handle guest enquiries or complaints to demonstrate your customer service skills.
