We have a fantastic and exciting opportunity for a dynamic, driven and enthusiastic **Coffee Shop Supervisor** to join our team at **Suzette, our garden coffee shop in Victoria**. Suzette is a welcoming coffee shop offering quality coffee, fresh food and a friendly, relaxed customer experience in the heart of Victoria. We are looking for the right person to join the team and help ensure the smooth day-to-day running of the coffee shop. You will be hands-on, supportive and able to lead by example while maintaining excellent standards of customer service. A good understanding of hospitality, great coffee and friendly customer service is essential. At Suzette, we aim to offer high-quality products and a warm, efficient service in a busy environment. As a Coffee Shop Supervisor, you will help ensure the coffee shop runs smoothly and that our guests consistently receive a high-quality experience. You will support the team during service, oversee daily operations and deal with customer queries or complaints professionally and effectively.
Experience
- Experience: Required
- Employment: Full-time
- Salary: up to £16 hourly
- Starting time: Immediate start!
Key Responsibilities
- Be passionate about great coffee, quality food, service and hospitality.
- Ensure the efficient and smooth day-to-day running of the coffee shop.
- Provide exceptional customer service and lead the team to do the same.
- Support and motivate the team during busy service periods.
- Prepare and serve high-quality coffee and drinks when required.
- Ensure food and drinks are served to a consistently high standard.
- Respond to customer queries and complaints quickly and professionally.
- Open and close the coffee shop when required.
- Maintain high standards of cleanliness, organisation and presentation.
- Ensure excellent standards of personal hygiene, appearance and professionalism.
- Monitor stock levels and assist with ordering and stock control.
- Help reduce waste, control costs and improve overall efficiency.
- Ensure food safety, health and safety procedures are followed at all times.
- Help train and support new team members.
- Maintain a clean, welcoming and well-organised coffee shop environment.
- Work closely with management to continuously improve the customer experience.
Qualifications
- Previous experience in a supervisory role, preferably within a coffee shop, café or restaurant.
- Barista experience and good coffee knowledge.
- Strong customer service skills.
- Good knowledge of food safety and hygiene standards.
- Ability to work efficiently in a fast-paced environment.
- Ability to multitask and prioritise effectively.
- Strong communication and interpersonal skills.
- Positive, proactive and hands-on attitude.
- Reliable, organised and confident leading a small team.
Benefits
- Cycle to work scheme.
- Meals.
- Company pension scheme.
- Team events.
About Chez Antoinette
Independent French restaurant/bistrot located in the heart of Covent Garden Market. We offer simple yet good quality food with super friendly service.
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Coffee Shop Supervisor in City of Westminster employer: Chez Antoinette
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