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- Tasks: Welcome patients, assist the practice team, and manage administrative duties in a busy environment.
- Company: Join a large, suburban GP surgery in Cheylesmore, Coventry with a supportive team.
- Benefits: Gain valuable experience in healthcare and develop your communication skills.
- Other info: Flexible shifts available; perfect for students looking to gain experience.
- Why this job: Make a real difference in patient care while working in a dynamic team.
- Qualifications: IT literacy, strong communication skills, and a positive attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a highly motivated, IT literate, forward thinking and quality aware individual to join our expanding GP Surgery as a GP Receptionist (Patient Care Co-ordinator). We are looking for 2 candidates to work one of the shifts below:
- Shift 1: Monday 8am to 1pm & 2pm to 6:30pm, Wednesday 2pm to 6:30pm, Thursday 8am to 1pm & 2pm to 6:30pm & Friday 8am to 1pm & 2pm to 6:30pm - 33 hours per week.
- Shift 2: Monday 8am to 1pm & 2pm to 6:30pm, Thursday 8am to 1pm & 2pm to 6:30pm & Friday 8am to 1pm & 2pm to 6:30pm - 28.5 hours per week.
Please do not apply if you cannot work one of the shifts above, as due to surgery business opening hours we are unable to negotiate the shift times. A cover letter explaining how your skills would apply to the role would be supportive.
Main duties of the job
We are looking for an individual who can work in a busy, demanding environment and offer effective communication and assistance to our patients and entire practice team. Duties include (but are not limited to):
- Greet and welcome patients in a warm and professional manner.
- Offer general assistance to the Practice Team and patients.
- Project a positive and friendly image to patients and other visitors, either in person or via the telephone & email.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice.
- Facilitate effective communication between patients, managerial team and the clinical team.
About us
We are a large, suburban practice in Cheylesmore, Coventry near to the City Centre. We have 14,000 registered patients, we are also a training practice for GP's, Nurses and Physician Associates. We have 8 GP's, 1 Clinical Pharmacist, 1 Paramedic Practitioner, 1 HCA, 1 Nurse Practitioner and 1 Nurse Associate.
Job responsibilities
- Greet and welcome patients in a warm and professional manner.
- Offer general assistance to the Practice Team and patients.
- Project a positive and friendly image to patients and other visitors, either in person or via the telephone & email.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice.
- Facilitate effective communication between patients, managerial team and the clinical team.
Person Specification
- Proficiency in Microsoft Office applications is essential.
- Strong data entry skills with attention to detail.
- Excellent organisational abilities to manage multiple tasks effectively.
- Exceptional phone etiquette with strong communication skills.
- Ability to work independently as well as part of a team.
- A positive attitude and a willingness to learn new skills.
- Proven experience in a GP surgery or busy administrative role is preferred.
- Proven experience in a high target sales role would be advantageous.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist (Patient Care Co-ordinator) in Coventry employer: Cheylesmore Surgery
Contact Detail:
Cheylesmore Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Patient Care Co-ordinator) in Coventry
✨Tip Number 1
Get to know the practice! Research our GP surgery and understand our values and services. This will help you tailor your approach during interviews and show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to patient care and administrative duties. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your skills! During the interview, highlight your IT literacy and any relevant experience in busy environments. We want to see how you can contribute to our practice and support our patients effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our team at the surgery.
We think you need these skills to ace Receptionist (Patient Care Co-ordinator) in Coventry
Some tips for your application 🫡
Craft a Standout Cover Letter: Your cover letter is your chance to shine! Make sure to explain how your skills and experiences align with the role of a GP Receptionist. Highlight any relevant experience in busy environments and your ability to communicate effectively.
Show Off Your IT Skills: Since we're looking for someone who's IT literate, don't forget to mention your proficiency in Microsoft Office and any other relevant software. We want to see that you're comfortable with technology and can handle data entry with ease!
Be Clear About Your Availability: We need to know you can work one of the specified shifts, so be upfront about your availability in your application. This helps us understand if you're a good fit for our team right from the start!
Apply Through Our Website: To make things easier for both of us, please apply through our website. It streamlines the process and ensures your application gets to the right place quickly. We can't wait to hear from you!
How to prepare for a job interview at Cheylesmore Surgery
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a GP Receptionist (Patient Care Co-ordinator). Familiarise yourself with the job description and think about how your skills align with the duties listed. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a receptionist, effective communication is key. During the interview, demonstrate your ability to communicate clearly and professionally. You might even want to practice answering common questions out loud to ensure you come across as friendly and approachable, just like you would with patients.
✨Highlight Relevant Experience
If you've got experience in a busy administrative role or sales, be sure to bring it up! Share specific examples of how you've managed multiple tasks or met targets in the past. This will help the interviewers see how your background makes you a great fit for their team.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that show your interest in the practice and the role. For example, you could ask about the team dynamics or what a typical day looks like. This not only shows your enthusiasm but also helps you gauge if the practice is the right fit for you.