At a Glance
- Tasks: Welcome guests and ensure a memorable experience while managing reservations and inquiries.
- Company: Join The Lensbury, part of Iconic Hotels and Resorts, by the beautiful River Thames.
- Benefits: Enjoy free parking, meals per shift, and a referral incentive.
- Other info: Dynamic work environment with opportunities to grow in the hospitality industry.
- Why this job: Be the face of hospitality and create lasting memories for guests every day.
- Qualifications: Previous hotel reception experience and excellent customer service skills required.
The predicted salary is between 20000 - 25000 £ per year.
About us
Part of Iconic Hotels and Resorts, The Lensbury is located on the banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
As one of our Hotel Receptionists, you will be responsible for ensuring a memorable guest experience, through the delivery of an exceptional first impression and departure experience for our guests, as well as dealing with any query during their stay, whilst maximising revenue by cross selling our Food & Beverage and Spa offerings.
Key Responsibilities:
- Provide all members and guests of The Lensbury with a warm and efficient welcome
- Deal efficiently with enquiries from members and guests in person and on the telephone
- Make reservations, operating computerised advance reservations system
- Process all financial procedures, ensuring accuracy and security at all times
- Adhere to all department standards of performance
What are we looking for?
- Previous hotel reception experience
- Ability to converse effectively and competently with guests, members and staff
- Excellent customer service skills and telephone manner
- Accurate typing skills and knowledge of Word
- Knowledge of Reservations systems software is an advantage (preferably Opera)
What's in it for you?
- Free parking onsite
- Free meals per shift
- Refer a Friend incentive
Hotel Receptionist in Teddington employer: Chewton-Glen-Hotel-
The Lensbury, part of Iconic Hotels and Resorts, offers a vibrant work environment where you can thrive as a Hotel Receptionist. With a focus on exceptional guest experiences, our team enjoys a supportive culture that values personal growth and development, alongside benefits like free meals and parking. Located by the picturesque River Thames, employees can relish in the beauty of our 25 acres of gardens while contributing to a memorable stay for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Teddington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chewton-Glen-Hotel-. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chewton-Glen-Hotel-
Don't be shy about reaching out to Chewton-Glen-Hotel- directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Teddington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chewton-Glen-Hotel- and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
