At a Glance
- Tasks: Engage with guests, handle bookings, and maximise hotel revenue through exceptional service.
- Company: Join the only Relais & Chateaux properties in London, known for luxury and elegance.
- Benefits: Enjoy 29 days of leave, team meals, discounts, and exclusive rates at luxury hotels.
- Other info: Collaborative team culture with opportunities for personal and professional growth.
- Why this job: Be the reason guests return, making a real impact in a vibrant hospitality environment.
- Qualifications: Strong communication skills, sales-driven mindset, and ability to thrive in fast-paced settings.
The predicted salary is between 22000 - 26000 € per year.
About the role: As a Reservations Agent of the Reservations team at 11 Cadogan Gardens, 20 Cadogan Gardens and The Chelsea Townhouse - the only Relais and Chateaux properties in London - you are the reason our Guests keep coming back for more. 11 Cadogan Gardens & The Chelsea Townhouse are truly distinctive. Set in the heart of Chelsea, these two luxury boutique properties combine classic London elegance with a warm, residential feel, offering guests an experience that is both refined and personal.
What we will offer you: Iconic Luxury Hotels offer the following benefits to employees:
- Monthly service charge
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
- Exclusive team rates with Relais & Chateaux properties worldwide
- Exclusive team rates with London & Regional properties worldwide
- Discounts on spa treatments and products
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Special gifts based on length of service
- Team referral programme
- Health cash plan
- Access to our employee assistance programme
- …and so much more.
What you’ll be doing: As a Reservations Agent, you will play a key role in maximising revenue and delivering an exceptional first impression of the hotel. You’ll be responsible for handling guest enquiries and bookings with confidence, accuracy, and a strong focus on conversion, ensuring every interaction reflects our luxury standards.
- Maximise revenue and profitability across rooms, food & beverage, and special events through effective sales and upselling
- Maintain strong product knowledge of 11 Cadogan Gardens, 20 Cadogan Gardens & The Chelsea Townhouse and confidently promote all services and facilities
- Identify guest needs and convert enquiries into bookings, upselling where appropriate to secure the best outcome
- Take full ownership of all reservations from enquiry through to confirmation, ensuring accuracy at every stage
- Respond to all enquiries on the same day, with brochure enquiries handled within 24 hours
- Maintain accurate records across all systems, ensuring all booking details are correctly inputted and stored
- Work collaboratively with operational teams to ensure guest preferences and requests are communicated effectively
- Ensure all interactions align with the standards set out in the Mystery Guest Report
- Maintain awareness of hotel budgets and targets, supporting revenue goals through proactive selling
What we’re looking for: A confident communicator with a natural ability to engage and build rapport. Strong organisational skills and attention to detail. A proactive, sales-driven mindset with a focus on delivering results. Ability to work efficiently in a fast-paced environment. A team player with a flexible and collaborative approach.
If you enjoy the pace and energy of a busy hospitality environment and take pride in delivering both service and results, we’d be pleased to hear from you.
Reservations Agent employer: Chewton-Glen-Hotel-
At Iconic Luxury Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and personal growth. Located in the heart of Chelsea, our luxury boutique properties provide employees with unique benefits such as exclusive team rates at Relais & Chateaux properties worldwide, generous annual leave, and regular appreciation events, ensuring a rewarding and fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company inside out! Research 11 Cadogan Gardens and The Chelsea Townhouse, their values, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their luxury offerings.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll need to engage with guests confidently. Role-play common scenarios with friends or family to get comfortable with upselling and handling enquiries like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Iconic Luxury Hotels. Don’t miss out on this opportunity!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive your fit for the role.
Tailor Your Application:Make sure to customise your application for the Reservations Agent position. Highlight your relevant experience and skills that align with our luxury standards and the specific responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to convey. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Iconic Luxury Hotels.
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Properties Inside Out
Before your interview, make sure you research 11 Cadogan Gardens, 20 Cadogan Gardens, and The Chelsea Townhouse thoroughly. Understand their unique offerings, services, and what sets them apart as luxury boutique hotels. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
As a Reservations Agent, upselling is key. Prepare examples of how you've successfully upsold products or services in previous roles. Be ready to discuss your approach to identifying guest needs and how you can maximise revenue while ensuring an exceptional guest experience.
✨Demonstrate Strong Communication
Practice your communication skills before the interview. You’ll need to engage with guests and colleagues effectively, so be prepared to showcase your ability to build rapport. Consider role-playing common scenarios you might encounter as a Reservations Agent to highlight your confidence and adaptability.
✨Be Detail-Oriented
Attention to detail is crucial in this role. During the interview, emphasise your organisational skills and how you ensure accuracy in bookings and records. You might even want to share a specific example of a time when your attention to detail made a significant difference in your work.
