At a Glance
- Tasks: Be the welcoming face for guests, ensuring a seamless and memorable experience.
- Company: Join the prestigious Nobu Hotel London Portman Square, known for luxury and hospitality.
- Benefits: Enjoy discounts, wellness initiatives, and up to 33 holiday days.
- Other info: Opportunities for career progression and innovative learning await you.
- Why this job: Make a real impact on guest experiences in a vibrant, fast-paced environment.
- Qualifications: Experience in front of house roles, ideally in luxury hotels.
The predicted salary is between 25000 - 30000 € per year.
As a Receptionist at Nobu Hotel London Portman Square, you’ll be the welcoming face and guiding voice for our guests — ensuring every arrival, stay and departure is seamless, personalised and memorable. With a focus on genuine hospitality, attention to detail and Nobu’s crafted approach, you’ll play a vital role in shaping the guest experience from start to finish.
You will:
- Create a warm, welcoming and lasting impression for every guest
- Manage the full guest journey from pre-arrival to post-stay with care and precision
- Build genuine relationships with guests, especially VIPs and repeat visitors
- Provide attentive, natural and friendly service that reflects Nobu standards
- Answer guest enquiries and follow up promptly and professionally
- Maintain a tidy, presentable reception area with all necessary materials
- Be immaculately presented in correct uniform at all times
- Use OPERA proficiently to capture and manage guest information
- Anticipate guest needs and deliver personalised, crafted experiences
- Handle cashiering duties securely and manage a personal float accurately
- Resolve issues swiftly and empathetically, logging and following up as needed
- Uphold safety procedures and ensure secure access via the reception desk
- Embody Nobu values of Family, Crafted, Smile and Kokoro in every interaction
What We’re Looking For:
You bring experience in a front of house or guest-facing role, ideally within a luxury hotel setting. You thrive in a fast-paced environment where warmth, professionalism and attention to detail are key. With a proactive attitude and a genuine passion for hospitality, you’ll ensure every guest feels seen, valued and cared for, the Nobu way.
Benefits of Joining Our Team:
- £1000 Refer a Friend Scheme
- Two hotel-wide social events each year including our Employee Awards Night
- Discounted overnight stays across Nobu properties worldwide
- Discounted Pilates classes and wellness treatments
- Opportunities to progress within our hotel and the wider Nobu portfolio
- Innovative learning and development opportunities
- Exciting wellness and volunteering initiatives
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts on all food and beverage
- Free meals while on duty
Receptionist employer: Chewton-Glen-Hotel-
Nobu Hotel London Portman Square is an exceptional employer that prioritises genuine hospitality and employee well-being. With a vibrant work culture that celebrates teamwork and personal growth, employees enjoy numerous benefits including discounted stays at Nobu properties worldwide, wellness initiatives, and opportunities for career advancement within the prestigious Nobu portfolio. Join us to be part of a dynamic team where your contributions are valued and every day brings the chance to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Nobu's values and mission. This way, you can show how your personality and experience align with their focus on genuine hospitality and attention to detail.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to nail down your responses and ensure you come across as warm and welcoming.
✨Tip Number 3
Dress to impress! Make sure you’re immaculately presented for your interview. A polished appearance reflects your understanding of the luxury hotel environment and shows that you take pride in your role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it’s a great chance to reiterate how you embody Nobu's values and how you can contribute to their team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. Remember, we’re looking for that warm, welcoming vibe that fits perfectly with Nobu’s values.
Tailor Your Experience:Make sure to highlight your relevant experience in front of house or guest-facing roles. We love seeing how your past experiences align with what we do at Nobu. Be specific about your achievements and how they relate to creating memorable guest experiences.
Attention to Detail is Key:Just like in the role, your application should reflect your attention to detail. Double-check for any typos or errors before hitting send. A polished application shows us you care about the little things, which is crucial in our fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our team and what makes Nobu special.
How to prepare for a job interview at Chewton-Glen-Hotel-
✨Know the Nobu Values
Before your interview, take some time to familiarise yourself with Nobu's core values: Family, Crafted, Smile, and Kokoro. Think about how you can embody these values in your responses and share examples from your past experiences that reflect them.
✨Showcase Your Hospitality Skills
Prepare to discuss specific instances where you've gone above and beyond for guests in previous roles. Highlight your ability to build genuine relationships, especially with VIPs and repeat visitors, as this is crucial for a Receptionist at Nobu.
✨Practice OPERA Proficiency
Since you'll be using OPERA to manage guest information, it’s a good idea to brush up on your knowledge of this system. If you have experience with similar software, be ready to explain how you adapted quickly and efficiently in those situations.
✨Dress to Impress
As a Receptionist, your appearance is part of the first impression guests will have. Make sure you’re immaculately presented in professional attire for the interview, reflecting the high standards of Nobu. This shows you understand the importance of presentation in hospitality.
